Job Details

Student Support Specialist II
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Position Number: 5224707
Location: El Paso, TX
Position Type: Student Affairs and Services

Student Support Specialist II

Job ID: 11875
Location: El Paso, TX
Full/Part Time: Full Time
Regular/Temporary: $RegTemp

About UTEP

UTEP is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.

The University of Texas at El Paso is America's leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 84% of our 24,000 students are Hispanic, and more than half are the first in their families to go to college. UTEP offers 172 bachelor's, master's and doctoral degree programs at the only open-access, top-tier research university in America.

Position Information

Hiring Department: Registration

Posting End Date: Open until filled.

Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm, flexibility is required on evenings and weekends

FLSA status: Non-exempt.

Earliest Start Date: As soon as possible.

Salary: $30,731.00

Required Application Materials:

Resume
Cover Letter
List of three references

The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes the employer to obtain criminal history record information. A valid driver's license issued by the State where the applicant resides, and insurability as defined in UTS 157 may be required to perform the position's essential functions.

Purpose of Position

Under minimal supervision and with extensive latitude for the use of initiative and independent judgement, coordinates and enforces daily operations within area of assigned responsibility.

Essential Functions

Performs Student Support Specialist I duties such as verifies all data entered into the permanent records files and ensures accuracy; prepares new record files, retrieves data from files, and updates existing files and records; ensures that all requests for file information are in compliance with the established policies and procedures; processes transcript requests; provides information respective to the compatibility of courses; makes faculty requested corrections to students' records; receives and processes data from official documents regarding student enrollment.

Ensure integrity of data entry and data entry processes.

Acts as the primary contact for the University of Texas Online Consortium (UTOC) enrollment.

Assist the Records Assistant with processing of Option 2 and Academic Fresh Start requests.

Provides high quality customer service to faculty, staff, and students.

Complies with Federal Rights and Privacy Act (FERPA) and ensures confidentiality of all sensitive information to which the incumbent is privy.

Collects, reviews, logs-in, and follows-up on administrative type student withdrawals and grade change requests prior to submitting information for processing to designated staff.

Assists in the preparation of each semester's registration and graduation activities.

Serves as a liaison with other departments and acquires a basic knowledge of functions performed in the other departments.

Acts as a backup for other Student Support Specialists as required.

May occasionally be required to work during evenings and weekends.

Knowledge of all Microsoft Office software and able to learn and use institutional software systems.

Complies with all State and University policies.

Other duties may be assigned.

Supervisory Responsibilities: No supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Qualifications:

Education: Associates degree or equivalent from a two-year college or technical school.

and

Experience: Two (2) years of experience, related to the statement of duties and responsibilities; or equivalent combination of education and experience.

Preferred Qualifications:

Bachelor's degree from a four-year college or university.

Experience with Banner.

Additional Information

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must frequently stand and walk. The employee must regularly sit; use hands to feel; reach with hands and arms; and talk or hear. The employee must lift and move up to 10 pounds.

The noise level for this work environment is usually moderate.

In keeping with its access, excellence and impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.

The University of Texas at El Paso is an Equal Opportunity / Affirmative Action Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, or sexual orientation and gender in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee's or prospective employee's right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972.

For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu.

To apply, visit https://zahr-prd-candidate-ada.utshare.utsystem.edu/psp/ZAHRPRDADA/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=2&JobOpeningId=11875&PostingSeq=1