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Quad Cities Technology Lab Manager
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Position Number: 1069290
Location: Macomb, IL
Position Type: Computer and Information Technology

Quad Cities Technology Lab Manager

Category: Administrative, Professional & Staff Positions
Department: University Technology
Locations: Moline, IL
Posted: Aug 17, '17
Type: FT - Continuous

About Western Illinois University:
Western Illinois University, accredited by the Higher Learning Commission and a member of the North Central Association of Colleges and Schools, serves more than 10,000 students at its traditional, residential four-year campus in Macomb, IL and its metropolitan, non-residential campus in Moline, IL. Compliance to state and federal hiring standards is coordinated through WIU's Office of Equal Opportunity & Access.

Western Illinois University is an Affirmative Action and Equal Opportunity employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including, but not limited to, minorities, women and individuals with disabilities. WIU has a non-discrimination policy that includes discrimination based on an individual's membership in the following classes: sex, race, color, sexual orientation, gender identity, gender expression, religion, age, marital status, national origin, disability, genetic information, veteran status, and any other classes protected by state or federal law.

Job Description:
APPOINTMENT: October 1, 2017

RESPONSIBILITIES: This position is for a team member in WIU-QC technology support and reports to the Quad Cities Director of University Technology. This position has lead responsibility for all aspects of the day-to-day technical operations in WIU-QC computer labs and serves as the campus lab manager. It also provides secondary support for all campus classrooms technology and ancillary support for all other campus technology.

Major Duties & Responsibilities
Manages the WIU-QC computer labs including hiring, training, scheduling and supervising of student employees.
Evaluates operational and academic technology needs, researches available products to meet those needs, and participates in the university processes for procuring technology.
Assists in the planning, development, review, and revision of technology operations.
Provides Microsoft and Apple desktop system support including computer lab and classroom imaging, maintenance and upgrades: diagnosis, troubleshooting and repair of computer hardware, software, and network problems.
Installs and configures vendor supplied software onto systems.
Develops/presents technology training courses for university technology users.
Writes and maintains technical documentation for assigned technology.
Strengthens the relationships between WIU-QC, WIU-Macomb and the QC community through participation in technology planning, and membership to local organizations and planning committees.

Other Duties
Available to work flexible hours including evenings and weekends as needed.
Available to be on call.
Other duties as assigned

RANK & SALARY: Negotiable, commensurate with experience. Western Illinois University offers a competitive benefits package including domestic partner benefits. For full benefit information visit: http://www.wiu.edu/vpas/human_resources/benefits/.

Requirements:
REQUIRED QUALIFICATIONS:
Bachelor's Degree or equivalent experience
Ability to listen to team members and communicate instructions effectively.
Possess a broad knowledge of computer usage and programming.
Excellent written, verbal and presentation skills.
Ability to pay attention to details and encourage team members to do same.
Ability to take proactive steps in managing problems.
Security conscious and able to work in a manner that maintains the security of sensitive information.
Desire and ability to work with team members to achieve University Technology's vision and goals.

PREFERRED QUALIFICATIONS: Masters Degree preferred.

For a degree to be considered, it must be conferred from a regionally accredited degree-granting institution of higher education (or equivalent from an international accrediting body).

Additional Information:
THE DEPARTMENT: University Technology supports the students, faculty, and staff in their technology needs. For more departmental information, please visit http://www.wiu.edu/uTech.

THE UNIVERSITY: Recognized as a "Best Midwestern College" by the Princeton Review for 13 consecutive years and as one of 37 public universities ranked a top tier "Best Midwestern University" by U.S.News & World Report, Western Illinois University (WIU) serves more than 10,000 students at its traditional residential campus in Macomb and its metropolitan, non-residential location in Moline, Illinois.

The WIU-Macomb and -Quad Cities campuses are comprised of accomplished faculty, state-of-the-art technology and facilities, and a wide range of academic and extracurricular opportunities. Western is a comprehensive university offering 66 undergraduate and 38 graduate degree programs, which includes a doctorate in education and a doctorate in environmental studies. With a student-to-faculty ratio of 15:1, the University's 514 full-time faculty members teach 96 percent of all undergraduate and graduate courses, in addition to seven pre-professional degree programs and 18 certificate programs.

Western offers a broad-based athletics program, sponsoring 19 NCAA Division I intercollegiate varsity sports. Football competes in the NCAA Division I Football Championship Subdivision through the Missouri Valley Football Conference; all other varsity sports compete at the Division I level through The Summit League. WIU is the cultural center of the region. University Libraries house an extensive collection and offer online database access to thousands of academic periodic journals and publications.

WIU-Macomb, IL (Student Population: 8,943): A traditional, residential four-year campus with select graduate programs, including a doctorate in education, WIU-Macomb is located in the heart of west central Illinois in Macomb (population 20,000). Macomb is an Amtrak city with twice-daily service to Chicago. Macomb is located approximately 75 miles from the Quad Cities International Airport (Moline, IL) and 70 miles from the Greater Peoria Regional Airport (Peoria, IL).

WIU-Quad Cities (Student Population: 1,430): The only public university in the Quad Cities area, WIU-QC offers select undergraduate and graduate programs, including a doctorate in education and a doctorate in environmental studies, at its metropolitan, non-residential campus in Moline, IL (population 44,000). The Quad Cities (population 376,000) rests on the banks of the Mississippi River and is comprised of Moline and Rock Island in western Illinois and Davenport and Bettendorf in eastern Iowa. Moline, Illinois is home to the Quad Cities International Airport.

Application Instructions:
APPLICATION: Complete applications include:
1) a letter of application
2) current curriculum vita or resume
3) the names, telephone numbers, and e-mail addresses of three current professional references
4) copies of unofficial academic transcripts, official transcripts will be requested of selected candidate Unofficial transcripts will be accepted, however top candidates will be asked to supply official transcripts
5) copies of certifications

Please upload the requested documents by clicking APPLY NOW or by navigating to the WIU Employment page at the following URL https://wiu.interviewexchange.com/jobofferdetails.jsp;jsessionid=6A4B751FDA456A5C2A5AB598D3B7EEB5?JOBID=88288

**Note** In order to upload Individual documents must be under 2 MB in size.

Screening will begin on August 31, 2017, and continue until the position is filled.

Western Illinois University endeavors to provide a safe environment for its employees and students and requires candidates to submit to a background investigation upon offer of employment. Employment is contingent upon compliance with University policies and procedures relating to the receipt and evaluation of information contained in the background investigation.

Questions regarding the search may be directed to: Jeff Calhoun - Director University Technology - Quad Cites at JR-Calhoun@wiu.edu

For assistance with the online application system contact the Office of Equal Opportunity and Access at (309)298-1977 or via email at eoa-office@wiu.edu