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Learning Spaces Technician
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Position Number: 3694481
Location: New York, NY
Position Type: Facilities Management

Learning Spaces Technician

Fordham University

About Fordham
Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its nine colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom. The University offers a comprehensive benefits package that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time off. Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.

Department: Instructional Technology

Campus/Location: Rose Hill (RH) - Bronx

Position Summary
The Learning Spaces Tech is responsible for the technical daily operation of the classrooms and conference spaces at the Rose Hill campus. This includes keeping integrated audiovisual systems and classroom computers in good working order by performing routine maintenance, spot checks, and break fixes. On occasion, the Learning Spaces Technician may have to deliver and set up portable equipment in a classroom or event space.

The Learning Spaces Technician supervises student workers during and ensures that the student workers are responsive to service desk calls- logging and resolving service requests. The Learning Spaces Technician assigns student resources as needed for classroom and event support. The Learning Spaces Tech maintains and controls inventory of loaner assets. The Learning Spaces Tech assists with the installation of new integrated systems and upgrades hardware in classrooms as necessary.

The Learning Spaces Tech reports to the Director of Learning Spaces and Events Management and receives daily direction from the director for specific tasks. The Learning Spaces Tech reports back to the director and escalates unresolved issues in a timely manner. The Learning Spaces Tech is a team player who works with other members of the IT Client Services team to resolve all relevant faculty, staff, and student concerns. The shift for this position is from 2PM until 10PM, Monday through Friday.

Essential Functions
Technical management and daily operation of integrated audiovisual systems

Monitors systems from Extron Global Viewer
Monitors AV network switch reports
Uses Extron Global Viewer and Extron Global Configurator to resolve issues
Performs spot checks, including visual and tactile inspection of systems
Troubleshoots and performs repairs of systems as necessary
Performs preventive maintenance of AV systems on a quarterly basis

Service desk management

Supervises student workers who are on telephone support
Reviews service tickets assigned to the Learning Spaces group
Generates service tickets in Easy Vista and resolves issues
Escalates service issues to Director as necessary
Provides excellent customer service experience for internal and external constituents

Classroom and event support

Assigns student workers to assist teaching faculty as needed
Assists with Zoom set ups for classes and administrative meeting
Approves room assignments and resource requests in 25Live
Works with conference coordinators across the university to schedule technical resources
Sets up microphones, audio mixers, webcams, and portable AV equipment as needed

Computer deployment and maintenance

Configures desktop computers for deployment in classrooms
Updates computer asset information in Easy Vista
Deploys software packages as necessary
Ensures Windows updates have been processed as per the scheduled maintenance windows

Loaner equipment and asset management

Processes equipment checkouts using Cheqroom
Generates reports of loaner assets from Cheqroom
Reconciles loaner devices with assets in Easy Vista
Maintains inventory of spare hardware and consumables

General Functions

Performs basic analysis, diagnosis, and troubleshooting
Follows project plans
Communicates regularly with supervisor
Demonstrates effective listening skills

The shift for this position is from 2PM until 10PM, Monday through Friday.

Required Qualifications:

High School Diploma or GED
2+ years relevant experience

Preferred Qualifications

Bachelors degree
Extron or AVIXA certifications
CompTIA A+ certification
Knowledge of audio mixers, audio DSPs, and microphones
Knowledge of business, academic or other application of technology or technology support services and environment
Familiar with an IT service management software
Familiar with teaching environment, curriculum development and processes
Basic knowledge of higher education culture
Basic knowledge or skills in the following areas:
- Independent management of own work and outcomes
- Attention to detail and quality
- Knowledge of IT practices and procedures
- Customer service
- Able to interact professionally with staff, faculty and students
- Understanding and following project plans and supervisor direction
- Diagnosing problems and determining whether to resolve or escalate

Special Instructions

To apply, please visit: https://careers.fordham.edu/postings/3926

Fordham University is committed to excellence through diversity and welcomes candidates of all backgrounds.

Fordham is an Equal Opportunity Employer - Veterans/Disabled and other protected categories