Job Details

IT Support Technician III
Go to our website »

Position Number: 5223458
Location: Lubbock, TX
Position Type: Computer and Information Technology

IT Support Technician III
Lubbock
37437BR
Enrollment Management

Position Description
The IT Support Technician III's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit, and manage area or unit IT projects in support of business operations.

Major/Essential Functions
With limited supervision by management and/or project leads:

Provides technical guidance to management regarding capital replacement, and other technology purchases and evaluations.
Troubleshoots primarily hardware, some software, or some system problems, interfacing with central technology support areas.
Performs technical duties necessary for department or unit business operations.
Maintain inventory in the Property Inventory system for the division in collaboration with other IT staff.

Works independently on:

Hardware and some software support and maintenance, including, but not limited to, desktops, printers, lab equipment, etc. for the Division of Enrollment Management
Technical projects.
Specializes in advanced technology relevant to the department or unit.
Adheres to all appropriate Institutional policies (including IT OPs) and other relevant internal departmental policies.

Knowledge, Skills, Abilities:
Demonstrated ability to:

Exercise judgment based on an understanding of organizational policies and activities.
Plan and organize effectively, prioritize goals, use time efficiently, and stay on task.
Communicate effectively, both orally and in writing.
Establish and maintain effective work relationships.
Advanced analytical skills, including process description, logic, problem diagnostics, and problem solving.
Advanced technology hardware and software competency.
Training in advanced hardware and software support through education or experience.

Required Qualifications
Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus three (3) years related full-time paid experience OR a combination of related education and/or experience.

Preferred Qualifications

Advanced analytical skills, including process description, logic, problem diagnostics, and problem solving.
Experience with selected advanced software and technology operations required by area or unit.
Training in advanced software use and support through education or experience.
Microsoft operating systems and office products.
Previous experience in helpdesk/support for large scale IT environment, helpful

To apply, visit workattexastech.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.