Job Details

PS Outpatient Svcs. Specialist

Position Number: 9800336
Location: Salt Lake City, United States
Position Type: Health and Medical Services

PS Outpatient Svcs. Specialist

Job Summary

This position provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all desk operations including, but not limited to, all phases of the patient registration and scheduling process. They will also advise patients on financial obligations which may include the establishment of payment plans. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff and other various departments.

Responsibilities
Essential Functions

Greets and directs patients to their correct destinations both in person and over the phone. Anticipates the needs of the patients and guests then responds in an accurate and timely manner.
May be required to utilize, troubleshoot, and assist patients and family with a check-in kiosk.
Schedules patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders.
Completes patient admission and registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns.
Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
Reconciles cash against daily charge and cash reports.
Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
Acts as a liaison between patients, guests, back office staff and providers.
Assists patients with automated medical record access, as needed.
Manages inventory and maintenance. May be required to drive patients from the hospital to designated locations. Performs other duties, as required.
Collaborates with staff, faculty, and research groups to efficiently schedule the MRI resources.
Educates staff, faculty, and research groups on departmental scheduling processes.
Assists patients when needed with locating the dressing rooms and informs patients of how to prepare for an MRI exam.
Troubleshoots scheduling issues as the arise with the goal to remain focused on the needs of the research group.
Connects research groups with the MRI safety experts on implanted devices and foreign bodies such as shrapnel and metal in the eyes; which could be harmful if allowed to proceed with the MRI exam.
Facilitates x-ray orders if needed as a safety screening mechanism prior to the patient proceeding with an MRI exam.

Problem Solving

Demonstrated potential ability to perform the essential functions of the job as outlined above.
Ability to maintain a professional demeanor in stressful or difficult situations.
Ability to provide care appropriate to the patient demographic served.
Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.
Ability to communicate with patients in a confidential, professional manner using tact and diplomacy.
Ability to assess data regarding the patient's status and provide care, as detailed in the department's policies and procedures manual.
Demonstrated excellent communication, interpersonal, organizational and follow-through skills.
Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced environment.
Ability to work efficiently and independently.
Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures and processes.
Ability to assimilate data from various sources.
Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.
Ability to navigate a facility with multiple providers and service

Minimum Qualifications
One year of office experience, customer
service experience, or equivalency (one year of education can be substituted for two years of related work experience).
Current, valid Utah driver's license at
time of hire may be required in some
areas.
This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Preferences
Five years of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience).

Current, valid Utah driver's license at time of hire may be required in some areas.

Experience using Microsoft office systems such as Excel and Word.

Experience with EPIC, the U Health's patient information system.

This position is patient-sensitive and must fulfill all associated vaccination requirements, or be approved for an exemption, prior to the first day of work. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Employee must be able to meet the following requirements with or without an accommodation.

This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.
The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. The individual must demonstrate knowledge of the principles of life span growth and development and the ability to assess data regarding the patient's status and provide care as described in the department's policies and procedures manual.

Special Instructions

Requisition Number: PRN46090B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday through Friday, 9:30am-6:00pm on site. Remote work is not permitted for this position.
Department: 00879 - Radiology Research
Location: Campus
Pay Rate Range: $19.21 - $25.27 / hour
Close Date: 12/01/2026
Open Until Filled:

To apply, visit <a href=""https://apptrkr.com/9800336"">https://utah.peopleadmin.com/postings/208623