Job Details

PS Outpatient Svcs. Specialist

Position Number: 9755136
Location: Salt Lake City, United States
Position Type: Health and Medical Services

PS Outpatient Svcs. Specialist

Job Summary

Job Summary
The South Main Pediatric Clinic at the University of Utah, School of Medicine has an immediate opening for an Outpatient Services Specialist (OSS). This position provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all desk operations including, but not limited to, all phases of the patient registration and scheduling process. They will also advise patients on financial obligations which may include the establishment of payment plans. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between medical staff, and other various departments.

Job location is 3690 South Main Street, Salt Lake City, UT.

The University of Utah offers a comprehensive benefits package including:

Excellent health care coverage at affordable rates (see the Summary Comparison for more information)
14.2% retirement contributions
Generous paid leave time
11 paid Holidays per year
50% tuition reduction for employees, spouses, and dependent children
Flex spending accounts
University provided basic employee life insurance coverage equal to a salary of up to $25,000
Variety of elective insurance coverage, including life insurance, short and long-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet.
Free transit on most UTA services
Employee discounts on a variety of products and services, including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
Professional development opportunities

Additional benefits information is available at https://benefits.utah.edu/.

Responsibilities
Essential Functions

Greets and directs patients to their correct destinations both in person and over the phone. Anticipates the needs of the patients and guests then responds in an accurate and timely manner.
May be required to utilize, troubleshoot, and assist patients and family with a check-in kiosk.
Schedules patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders.
Completes patient admission and registration process by reviewing accounts and other compliance-related
Obtains and documents missing information required for completion of the registration.
Enters corrected or new patient data into the medical record system.
Prepares paperwork for patient visits.
Communicates with patients in a confidential, professional manner using tact and diplomacy.
Notifies patients and their families of co-pays, deductibles, and co-insurance as appropriate and collects co-payments.
Collects all necessary co-pays, deductibles, and coinsurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns.
Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
Verifies patient benefits and eligibility, when needed.
Answers telephones and performs other receptionist duties such as sorting and distributing mail.
Reconciles cash against daily charge and cash reports.
Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
Acts as a liaison between patients, guests, back-office staff and providers.
Assists patients with automated medical record access, as needed.

Must be able to maintain a professional demeanor in stressful or difficult situations. Employee must be able to meet the following requirements with or without an accommodation.

This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.

Minimum Qualifications
One year of office experience, customer
service experience, or equivalency (one year of education can be substituted for two years of related work experience).
Current, valid Utah driver's license at
time of hire may be required in some
areas.
This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Preferences
Preferences

Fluent Spanish language skills, both oral and written
Experience with EPIC EMR system
One year experience in patient registration, admitting, or related work.

Applicants will be screened according to preferences.

Special Instructions

Requisition Number: PRN45870B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday Friday, 8:30 am to 5:00 pm.
Department: 00848 - Pediatric Administration
Location: Other
Pay Rate Range: $17.66-$23.23
Close Date: 11/10/2026
Open Until Filled:

To apply, visit <a href=""https://apptrkr.com/9755136"">https://utah.peopleadmin.com/postings/206911