Job Details

Technical Lead, Infrastructure Services

Position Number: 7126074
Location: Augusta, GA
Position Type: Computing - Network/System Administration

Technical Lead, Infrastructure Services

Job ID: 297935
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:

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About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Location

Augusta University-

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

College/Department Information

The Division of Information Technology's mission at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust and secure services that educate and inspire students, empower clinicians, educators, researchers and administrators, advance learning, discovery and care.

Job Summary

The Technical Lead Infrastructure Services will be responsible for determining project requirements as related to Infrastructure Services. Liaising with team members, group director, and clients to ensure projects are completed to standard. Identifying risks and forming contingency plans as soon as possible. Analyzing existing operations and suggesting improvements. Keeping up-to-date with industry trends and developments. Performing troubleshooting as required. Being transparent with the team about challenges, failures, and successes. Writing progress reports and delivering presentations to the relevant stakeholders. Mentor junior engineers.

Responsibilities

COLLABORATION: Work with the group director to provide for the sound management of the Division's network and voice solutions by establishing and managing strategies for providing appropriate levels of production support (Tier 2+). Planning for upgrades and enhancements in conjunction with releases from vendors and other source providers. Prioritization and management related to managing hardware and operating system end-of-life schedules.

INFRASTRUCTURE SUPPORT: Works closely with technology, applications, and program managers to architect major infrastructure components and processes; plans architectural improvements in coordination with project managers and provides architectural guidance and support to infrastructure engineers and quality analysts.

ESTABLISHING STANDARDS: Establish technology and infrastructure standards, and vet emerging technologies within assigned areas.

STRATEGIC DEVELOPMENT: Encourage the appropriate attention to strategic developmental activities that correlate to the Division's ability to serve the university in the future, evaluating recommendations from your units within the context of established enterprise priorities, standards of the institution, and expectations of service of the Division while integrating technological changes and advancements.

VENDOR RELATIONSHIPS: Establish and manage relevant vendor relationships that provide value to the university and hold the sourcing providers appropriately accountable.

: Perform other duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university with five years' experience in network administration using Cisco network gear.

Preferred Qualifications

CCNP Enterprise certification. Experience in higher education environments. Experience with Palo Alto gear.

Knowledge, Skills, & Abilities

Proficient in Microsoft Office and other computer software/databases.
Strong knowledge of Cisco network gear.
Experience leading large-scale deployment and optimization projects.

SKILLS

Detail-oriented with strong prioritization and organizational skills.

ABILITIES

Shift/Salary/Benefits

Shift: Days; M-F (Work outside of the standard business hours may be required)

Pay Band: B16

Salary: $95,200/annually-$120,000/annually

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Driver's License Statement

The Human Resources Division will request a driver's history report for the identified top candidate(s) for this position. We will initiate this through our Background Check Vendor; this report will come from the Department of Motor Vehicles. The selected candidate must have a valid driver's license.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today!

Applicants are encouraged to tailor their resumes to the position of interest by clearly highlighting relevant work experience and skills gained from previous employment. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role.

https://www.augusta.edu/hr/jobs/

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=297935&PostingSeq=1