Job Details

Associate Director of Enrollment Navigation

Position Number: 7106566
Location: Statesboro, GA
Position Type: Admissions/Enrollment

Associate Director of Enrollment Navigation

Job ID: 297463
Location: Georgia Southern - Swainsboro
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations.

With three vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville - Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned special accreditation from professional and academic associations that set standards in their fields.

Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands-on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive student-centered environment that empowers the next generation of leaders to succeed.

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally ranked for the caliber of its programs and services. Georgia Southern University has been recognized by Forbes as one of "America's Best-In-State Employers" for 2025.

Location

East Georgia Campus - Swainsboro, GA

Department Information

Executive Vice President of Enrollment Marketing, and Student Success

Job Summary

The Associate Director of Enrollment Navigation leads post-admission enrollment support, with a strong focus on student experience, service quality, and ease of navigation through enrollment processes. This role ensures students receive timely, clear, and coordinated support, helping them remove enrollment-related barriers. The Associate Director oversees Enrollment Navigators and provides day-to-day operational coordination for Registrar and Financial Aid processing staff within a matrix structure. The role emphasizes removing barriers, reducing confusion, and delivering responsive, student-centered service, while partnering with functional experts to ensure accuracy, compliance, and consistency. The Associate Director consistently exhibits service, collaboration, and excellence as championed by the Division of Enrollment, Marketing and Student Success.

Responsibilities

Provide direct supervision, coaching, and performance management for Enrollment Navigators, ensuring consistent service delivery and effective caseload management
Provide day-to-day operational oversight for Registrar and Financial Aid processing staff within a matrix structure, in collaboration with functional area experts and central leadership
Oversee post-admission enrollment readiness and barrier resolution for new and current students, including documentation, financial aid steps, registration readiness, and administrative holds
Coordinate workflows and communication among Enrollment Navigators, Registrar, Financial Aid, Student Success, Housing, and other campus partners to ensure timely issue resolution
Serve as an escalation point for complex enrollment-related student cases and ensure issues are resolved efficiently and in alignment with institutional policy
Monitor service demand, processing timelines, and caseload distribution to ensure staffing and workflows support peak enrollment and registration periods
Ensure accurate, timely documentation of student interactions and enrollment outcomes across CRM and student information systems
Identify recurring enrollment barriers, workflow gaps, and process inefficiencies, and collaborate with functional partners to implement operational improvements
Use enrollment and service data to inform decision-making, report trends, and provide recommendations to leadership
Support enrollment cycles, targeted outreach efforts, and enrollment-related events as needed to promote on-time registration and persistence

Required Qualifications

Educational Requirements

Bachelor's Degree

Required Experience

Four or more years of progressive experience in enrollment services, registrar operations, financial aid, or student success
Demonstrated experience in building high-performing teams and managing operational workflows
Strong organizational, communication, and problem-solving skills

Preferred Qualifications

Preferred Educational Qualifications

Masters degree

Preferred Experience

Familiarity with CRM systems (e.g., Slate) and student information systems strongly preferred

Proposed Salary

$60,617 - $70,000

This is an exempt position paid on a monthly basis.

Required Documents to Attach

Resume
Cover Letter
Two (2) Professional References

Knowledge, Skills, & Abilities

ABILITIES

Consistently exhibit engaging customer service (Abilities)
Ability to support various constituencies served by the University (Abilities)
Effective communication (verbal and written), organizational and human relations skills (Skills)
Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position (Abilities)
Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success (Knowledge)
Ability to work independently and collaboratively

KNOWLEDGE

Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

SKILLS

Effective communication (verbal and written), organizational and human relations skills

Apply Before Date

April 30, 2026

Application review may begin on April 30, 2026.

Contact Information

For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at hrservice@georgiasouthern.edu.

For technical support, please call the USG Service Desk at (877) 251.2644, or email support@usg.edu.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Legally authorized to work in the United States for the duration of employment without assistance from the University.

Must be able to perform duties and responsibilities with or without reasonable accommodation.

Georgia Southern University is a Tobacco and Smoke-Free Community.

Proof of valid Driver's License upon hire and throughout employment.

Equal Employment Opportunity

Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.

Other Information

Must be able to perform duties and responsibilities with or without reasonable accommodation
Work generally performed in an office environment
Workweek may occasionally extend beyond 40 hours
Travel may be required
Operating motor vehicle equipment (position is required to drive)
Evening and weekend work may be required

Background Check

Position of Trust + Education

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=39000&JobOpeningId=297463&PostingSeq=1