Job Details

Hospitality Lead

Position Number: 7026777
Location: Salt Lake City, UT
Position Type: Residence Life and Housing

Hospitality Lead

Job Summary

About the Epicenter:
Imagine a place dedicated to inspiring students - where they can live, learn, and collaborate with purpose. The Impact & Prosperity Epicenter will equip a distinct group of students and professionals driven by a shared vision and mission for the betterment of people and the planet. Considered the "soul" of campus, this living-learning space will prepare students to become thoughtful global citizens committed to enriching the lives of others.

The building features six stories of residential living with a variety of room types to suit the individual needs of 778 students at different stages in their academic career. Residents will converge in the Forum, the gathering space that brings together a broad community of students and practitioners united by a passion for change. Here, residents will convene to participate in trainings, workshops, guest speakers, cultural events, impact collaborations, networking events, conferences, mentorship, community outreach and more.

Job Summary:
The Impact & Prosperity Epicenter is committed to providing next level resident, student and guest service. We pride ourselves on being the gold standard in creating an impactful residential experience through programing that support student aspirations. The Hospitality Lead helps create an environment and culture of customer engagement and services for residents, students and guests at the Impact & Prosperity Epicenter while managing all of the hospitality desk services. The Epicenter hospitality desk is a comprehensive service provider operating 24/7/365. The hospitality desk will engage with residents, students, guests, and others in assisting with questions and providing guidance as needed. This role will oversee the management of an integrated mailroom and provide onsite oversight to all Epicenter spaces. The position incumbent should anticipate being an integral part of the Impact & Prosperity Epicenter operation.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu
The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.

Responsibilities
Essential Functions:

24/7 Hospitality Desk & Shift Operations Management.
Serve as a primary point of contact for residents and guests while promoting a culture of high-touch service and operational excellence.
Complete daily shift procedures to ensure seamless 24/7/365 operations.
Maintain cleanliness, organization, and presentation standards across the hospitality desk and mailroom.
Maintain active oversight of multiple required operational systems.
Identify, document, and escalate facilities, custodial, safety, or resident-impacting concerns.
You will be required to work holidays as assigned.
Building Liaison & Inter-Department Communication
Ensure consistent shift transitions through detailed documentation and coordination with Campus Security and other departments.
Submit incident reports and document shift activity as required.
Conduct scheduled building walkthroughs to maintain presentation, safety, and operational readiness throughout public spaces.
Supports and mentors Student Workers to ensure best practices.
Develops and maintains effective collaborative relationships with faculty, staff, partners, administration, and guests.
Mailroom & Parcel Locker Operations (High-Accountability Environment)
Oversee full lifecycle management of resident and business mail operations in a high-volume setting.
Receive, log, code, distribute, and audit packages and paper mail using proper tracking systems.
Keys, Access, & Inventory Management
Maintain strict accountability of keys, temporary access cards, and shared resources.
Perform formal key audits and reconcile system records with physical inventory.
Audit shared resources to ensure items are returned, functional, and properly documented.
Escalate discrepancies or missing assets through established reporting procedures.
All other duties as assigned

Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.
Demonstrated human relations and effective communication skills also required.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Special Instructions

Requisition Number: PRN44528B
Full Time or Part Time? Full Time
Work Schedule Summary: Work Schedule Summary: 3 Shifts (Weekdays)- Morning (Open) - 6:45am-3:45pm- Day (Mid) - 10am-7pm- Evening (Closing) - 2pm-11pm
Department: 02279 - Impact & Prosperity Epicenter
Location: Campus
Pay Rate Range: $50,500
Close Date: 4/30/2026
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/198094