Job Details

Application Analyst

Position Number: 6876464
Location: New York, NY
Position Type: Computing - Programming/Analyst

Application Analyst

Fordham University

About Fordham
Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its nine colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.The University offers a comprehensive benefits package that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time off.Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.

Department: Information Services

Campus/Location:

Position Summary
Reporting to the Assistant Director of Core Applications, the Application Analyst ensures the seamless operation and integration of various systems and technologies within the organization.

This position is responsible for resolving complex issues escalated from the service desk within SLA guidelines, delivering detailed systems and application solutions. Additionally, this position advises on business requirements, designs processes, and supports the integration of layered products like databases and web services.

This position may require occasional evening, weekend, and holiday hours.

Essential Functions
Resolves complex issues requiring detailed systems and application knowledge that have been escalated from the service desk following SLA guidelines.

Advises team activity in identifying business requirements, functional designs, process designs, prototyping, testing, training, and defining support procedures, service levels, and restoration objectives in the event of a loss of service.

Supports the integration of layered products, including but not limited to Databases, Web Services, Applications Services, and Data Transformation tools.

Assures adherence to proper processes and procedures as defined in the latest documentation pertaining to infrastructure, design, configuration, process, and procedures.

Incorporates best practices into all recommendations for pre-deployment, implementation, and day forward processes.

This list is not intended to be an exhaustive list.
The University may assign additional related duties as necessary.

Required Qualifications:
Bachelor's degree and a minimum of 4 years of experience in application engineering or an equivalent combination of education and experience.

Experience with collaboration technologies and cloud services, including Microsoft O365, Azure AD, ServiceNow, Google Workspaces, and Proofpoint.

Experience in integrating layered products, such as databases, web services, application services, and data transformation tools.

Demonstrated ability to resolve complex technical issues escalated from the service desk, adhering to Service Level Agreement (SLA) guidelines.

Skilled in documenting and ensuring adherence to processes and procedures related to infrastructure design and configuration.

Effective communication and collaboration skills, with the ability to operate in an advisory role and engage with team members and stakeholders.

Proficiency in scripting or programming languages (e.g., PowerShell, Python, Bash) for system automation, configuration management, and task execution.

Proven expertise in systems analysis, including advising on business requirements, functional designs, process designs, prototyping, testing, training, and defining support procedures.

Competency in one or more of the following areas of focus: System Engineer for Microsoft Windows or Linux systems, supports collaboration technologies, e.g., O365, email, OneDrive, Teams, SharePoint, supports Azure AD, Zoom, Email security, e.g., Proofpoint, etc.

Preferred Qualifications
Demonstrated understanding of the technical, business, and cultural environment of higher education.

Familiarity with teaching environment, curriculum development, and processes.

Strong skills in the following ITIL practices: change management, incident management, problem management, and service management.

Special Instructions

To apply, please visit: https://careers.fordham.edu/postings/10511

Fordham University is committed to excellence through diversity and welcomes candidates of all backgrounds.

Fordham is an Equal Opportunity Employer - Veterans/Disabled and other protected categories