Job Details

Student Orientation & Onboarding Coordinator

Position Number: 6800617
Location: New Britain, CT
Position Type: Admissions/Enrollment

Student Orientation & Onboarding Coordinator

Details:
Posted: December 17, 2025
Level: Community College Professional 16, 12-month, tenure track position.
Hours: Full-time, 35 hours per week
Closing Date: Applications must be submitted by 5:00pm (EST) on Wednesday, January 14, 2026.

Location:
This position will be located at one of our CT State CC campuses.
**This position is not remote**
For more information about CT State Community College and the campus please visit Home - CT State

CT State Community College Mission:
Connecticut State Community College provides access to academically rigorous and innovative education and training focused on student success. The college supports excellence in teaching and learning, makes data-informed decisions, promotes equity, and advances positive change for the students, communities and industries it serves.

CT State Community College Vision:
Connecticut State Community College is recognized for exceptional student success, educational leadership and transformative collaboration with business and industry, government, educational and key stakeholders while advancing diverse opportunities for Connecticut's citizens and communities.

CT State Community College Equity Statement:
Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Anticipated Start Date:
March 2026

Position Summary:
The Student Orientation & Onboarding Coordinator assists with facilitating orientation and onboarding in coordination with the Director of Orientation and Onboarding and the Assistant Director of Orientation and Onboarding across all twelve campuses. The position serves as a functional support to college end users of the online orientation, Banner, and onboarding technologies.

Example of Job Duties:
Under the direction of the Director of Orientation & Student Onboarding or other higher -level administrator, the Student Orientation & Onboarding Coordinator is responsible for effective performance in these essential duties:

Provides technical support for the online orientation platform and other related onboarding technologies.
Coordinates college admissions and outreach events including open houses, information sessions, admitted student days as well as other community events in collaboration with admissions recruiters, student activities and other CSCC student support offices.
Works collaboratively with the financial aid office to implement FAFSA (Free Application for Federal Student Aid) workshops.
Maintains and updates Admissions presentations to ensure all information provided in virtual presentations are unified and utilized by all admissions staff accurately and consistently.
Reviews and maintains all admissions webpages to ensure accurate information is displayed for successful onboarding of new, transfer, readmit and dual enrollment student populations.
Works collaboratively with student activities office to support on-ground new student orientation.
Analyzes survey responses and reviews best practices to continually assess and enhance the student experience.
Collaborate with marketing to design event program/content, schedule, and event speakers, develop communication and marketing materials, and event follow-up.
Maintain outreach via telephone, email, text, or other technology to accepted students.
Assess participants' level of preparedness for college.
Explain the enrollment process and provide follow-up to applicants.
Maintains communication plan of online orientation and support onboarding events.
Updates online orientation content information, universal videos, and in-house videos on a semester-by-semester basis.
Compiles statistical reports which reflect participants engagement in orientation and onboarding events or technologies.
Provides customer service training to student ambassadors in collaboration with the Office of Student Activities to provide on-ground campus tours.
Facilitates on-ground campus tours.
Reviews and provides recommendations on orientation and onboarding technology such as online orientation, and related software packages.
Analyze orientation and onboarding platforms and events for semester-by-semester assessment.
Provide input and maintain databases of online orientation participants' progress.
Collaborates with key staff, including admissions processing staff, recruiters, international student staff, transcript credit evaluators, and other enrollment management staff regarding onboarding and enrollment to coordinate handoff for the individualized academic advising process.
Adheres to FERPA (Family Educational Rights and Privacy Act) and other departmental policies, procedures, and regulations. pertaining to student records.

In addition to the accountabilities listed above, the incumbent is required to carry out the essential duties of: Attendance and participation at convocation and commencement ceremonies; Service on assigned committees and task forces; Attendance and participation at committee, staff, informational and professional meetings. These may involve attendance at evening or weekend events.

This posting includes qualifications, experience and skills but is not limited to the full specifications stated in the job description.

Minimum Qualifications:
Bachelor's degree in an appropriately related field together with one (1) or more years of related work experience; or a combination of education, training and experience which would lead to the competencies required for successful performance of the positions' s essential duties.

Incumbents are required to have demonstrated advanced knowledge and abilities in the following:

Knowledge of software platforms utilized in orientation, admissions, and enrollment processes.
Knowledge of the transition needs of first-generation, transfer, and readmit students.
Understanding of structure of student orientation, advising and onboarding programs.
Experience working in a higher education environment or similar environment.

Candidates must possess proven ability to effectively work with culturally, linguistically, and ethnically diverse faculty, staff, and students. They are expected to have excellent interpersonal oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams etc.).

Preferred Qualifications:

Involvement in the implementation of an orientation or admissions related onboarding events.
Experience with CRM Recruit, Innovative Educators or other similar platforms to support orientation and other onboarding efforts.
Demonstrated experience in a larger educational environment, such as a multi-campus institution.

Salary & Benefits:
Minimum Salary range; $63,858-$67,844 approximate annual. The salary will be based on the selected candidate's qualifications such as education and job-related experience, and internal equity.

We offer a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include generous leave policies; several retirement plans; and many choices for comprehensive health insurance. You also have access to many additional benefits to save for retirement, protect your family & more with supplemental benefits. Tuition reimbursement may apply if applicable. For more information, please visit our website at: CSCU - Human Resources - Future Employees.

Application Instructions:
To apply you must submit a cover letter and resume. The cover letter may be entered as text in the corresponding box, or it can be uploaded as a combined file with the resume.

Incomplete applications or those submitted after the closing date will not be considered and links to other sources to view resumes are not acceptable. To apply via our website, visit www.ct.edu/hr/jobs. Please note that CT State CC is currently unable to sponsor work visas. Applicants must be authorized to work in the United States on a full-time basis.

Selection Procedure:
Following the closing date, application materials will be evaluated by a selection committee. Candidates selected for further consideration will be limited to those applicants who are best qualified based on the minimum and preferred qualifications and who have submitted all the required documents by the closing date and time listed on the job announcement. Candidates who have been selected and approved to interview will be contacted, and finalists will be recommended for further consideration by the Hiring Manager for final selection and recommendation for employment. The selection process may also include practical exercises (i.e., teaching demonstration and/or other written, technical, manipulative, or simulation exercises) to evaluate candidates' qualifications.

Background Screening:
All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check, including granting permission to contact current and previous employers for verification. CSCU is committed to providing a safe campus community. Background investigations include reference checks, a criminal history record check and, when appropriate, a financial (credit) report or driving history check.

Continuing Notice of Nondiscrimination
CT State Community College does not discriminate on the basis of age, ancestry, color, national origin, gender identity or expression, genetic information, learning disability, marital status, intellectual disability, physical disability (including but not limited to blindness), present or past history of mental disability, prior criminal record, race, religious creed, sex (including pregnancy and sexual harassment), sexual orientation, retaliation for previously opposed discrimination or coercion, veteran status, victims of domestic violence, sexual assault, and/or trafficking or any other federal or state protected class in its employment, programs, and activities, unless the provisions of Section 46a-80(b) or 46a-81(b) of the Connecticut General Statutes are controlling or there are bona fide occupational qualifications excluding persons in one of the above protected groups.

For information regarding the nondiscrimination, disability, and Title IX policies/procedures, contact: John-Paul Chaisson-Cardenas, Vice President for Diversity, Equity, and Inclusion, CT State Community College, 185 Main Street, New Britain, CT 06051, 860-612-7056 or jp-cardenas@ct.edu.

CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER.

To apply, visit https://ctstatecommunitycollege.applytojob.com/apply/EEQURE2tTj