Job Details

Assignments Coordinator

Position Number: 6703679
Location: Salt Lake City, UT
Position Type: Residence Life and Housing

Assignments Coordinator

Job Summary

Located in Salt Lake City, the University of Utah is a public, 4-year institution committed to providing an exceptional academic and co-curricular experience for students and the University community. The "U" is a BIG 12 institution with over 33,000 students. Housing & Dining Programs (HDP) is home to over 5,000 students who live in a mix of historic and new construction, totaling 22 co-ed residence halls and 10 apartment buildings. HDP continues to grow, with a 1,500-bed residence hall currently under construction on lower campus, slated to open in fall 2026. The University Housing Campus Master Plan calls for continued growth and construction to meet housing demand, with a stated goal of adding 5,000 beds over the next five years.
Reporting to the Assistant Director of Occupancy Management, the Assignments Coordinator works primarily within the Operations team while collaborating with all functional areas within HDP. This position assists with occupancy-related tasks for the entire campus, including, but not limited to, waitlists, room changes, and occupancy verification processes. The role also serves as the point person for occupancy management for upper campus.
Housing & Dining Programs and the University of Utah value interactions among individuals with varying traditions, cultures, identities, expressions, orientations, religious beliefs, economic backgrounds, and racial/ethnic origins. We strongly encourage applications from candidates who will share and explore this value with the team and with the residents.
Auxiliary Services is composed of over 20 departments and is focused on supporting student well-being and success, with the goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, working collaboratively alongside professional staff, student leaders, and academic partners.

Responsibilities
Occupancy Management

Manage and coordinate occupancy processes for upper campus, including the development and implementation of occupancy management training for HDP staff and partners.
Assist in the development of the waitlist process, utilizing the StarRez Housing Management software, ensuring transparency, efficiency, and timeliness of communication, offers, and updates to students.
Coordinate the occupancy verification process in collaboration with the residential education team.
Coordinate the room change process, ensuring timely communication and offers to students who have submitted requests. Consult with HDP and campus colleagues in managing requests and referrals to campus resources.
Troubleshoot or resolve students' questions related to occupancy applications, reservations, room changes, waitlists, cancellations, and move-in/move-out processes.
Work closely with the occupancy team to meet area goals and plan housing application actions.
Oversee the enrollment verification process, including credit hour exemption requests.
Work with designated campus partners (e.g., Learning Abroad, Utah Global) to identify rooms for each term for their students, ensuring prompt communication with all partners.

Customer Service

Communicate with students, parents, and families in a professional and courteous manner, ensuring Housing & Dining Programs is properly represented.
Serve as a point of support for HDP student leaders, particularly in escalated service situations involving housing ambassadors and desk assistants who staff the front desks and provide housing tours.
Assist with inquiries to the department email address, ensuring professional and timely responses.
Maintain accurate electronic and paper records under strict confidentiality (FERPA).
Model the highest level of customer service in alignment with the University of Utah and HDP's mission, values, and goals. Ensure customer satisfaction by analyzing complaints, concerns, and suggestions for ways to improve the student experience.
Act as an information source to all students regarding campus resources, with an ability to communicate effectively with students from diverse backgrounds, including international students.
Provide information to students and parents about procedures within HDP, the University, and government regulations (e.g., FERPA).

Other

Serve on departmental and/or campus committees.
Other duties as assigned.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment.Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.

Minimum Qualifications
Bachelor's degree in a related field or equivalency (one year of education can be substituted for two years of related work experience). Two years experience in collecting, organizing analyzing, and presenting data; and demonstrated human relations and effective communication skills required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Experience using StarRez or similar housing management systems.
Experience working in a university housing system and/or a strong background in customer service.

Special Instructions
The University of Utah offers a comprehensive benefits package, including:

Excellent health care coverage at affordable rates
Generous employee benefit package includes 14.2% retirement contribution (subject to four-year vesting period), comprehensive health and dental coverage, and 50% tuition reduction after applicable years of service. See details at www.benefits.utah.edu.
Paid leave time (vacation, sick leave, and holidays)
Wellness programs to support physical and mental well-being
Professional development opportunities for career growth
Free UTA public transit pass (buses, TRAX, and FrontRunner)
Employee discounts for campus events, athletic games, and cultural experiences

Requisition Number: PRN43516B
Full Time or Part Time? Full Time
Work Schedule Summary: Typically, Monday - Friday, 8:00am - 5:00pm
Department: 00307 - Housing & Residential Educ
Location: Campus
Pay Rate Range: 50,000.00 to 54,000.00
Close Date: 12/31/2025
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/191620