Job Details

Senior Coordinator of Communications and Member Services

Position Number: 6584083
Location: Waco, TX
Position Type: Public Relations, Marketing and Communications

Senior Coordinator of Communications and Member Services

Job Identification: 19397
Posting Date: 09/19/2025, 02:42 PM
Job Schedule: Full time
Locations: 209 Speight Avenue, Waco, TX, 76706, US
Degree Level: Master

Job Description:
What We Are Looking For

Baylor University is seeking a Senior Coordinator for Communications and Member Services to provide leadership to the marketing, communications, and creative design of all departmental programs and initiatives. This position collaborates with department staff and SHW partners to conceptualize and implement messaging campaigns related to Competitive Sports, Fitness, Outdoor Adventure and other Campus Recreation Special Events. The Senior Coordinator will also oversee the Member Services operations and enhance the student experience within in the Student Life Center along with other recreation events.

A Master's degree and two years of relevant work experience are required. A combination of education and experience will be considered in lieu of the degree requirement.

*All applicants must be currently authorized to work in the United States on a full-time basis.

What You Will Do

Manage Departmental Communications

Ensure compliance with Baylor graphic standards, departmental values and goals, and program timelines
Manage all social media accounts for Campus Recreation
Update and manage the digital signage in all Campus Recreation facilities
Update and manage the Website and printed external signage
Serve as Campus Rec representative on the Student Life Communications Team

Manage Member Services Operations

Oversee the SLC Front Desk Operations, Marina Desk Operations, Russell Gym Access and operations. Coordinate with Reservations staff and Risk Management policies to ensure all patrons are following the written protocols for safety
Manage the Incident and Facility Documentation to keep in compliance with Risk Management
Be proficient at using and training others on Fusion, primarily the member management module
Be proficient using other software needed for programs (Canva, Active Camp Management, Fusion Play, Fusion Club, Fusion Fitness, etc.)

Oversee Student Staff of Front Desk and Communications Team

Market, interview, hire, train, schedule, and evaluate student staff in the areas of customer services, personal accountability, and product
Front desk/member services
Marketing & communications
Part-time facility managers

Risk Management

Ensure policies and protocols are being followed during informal recreational usage and play by both internal and external constituencies
Ensure documentation and communication follow university and departmental guidelines

Assist with Software Administration

Work in various programs to produce reports and graphic displays for programs and assessment needs
Work with Asst. Director to handle needs of the department from vendors in conjunction with Baylor IT department

Additional Functions

Perform all other duties as assigned to support Baylor's mission
Ability to comply with university policies
Maintain regular and punctual attendance

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family's wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.

Explore & Engage

Learn more about Baylor and our strategic vision, Baylor in Deeds. Also, explore our great hometown of Waco and the many opportunities to engage locally. If you are new to Central Texas, This is Waco!

About Us:

To apply, visit https://ejof.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/BaylorCareers/job/19397