Job Details

IT Specialist

Position Number: 6544096
Location: Salt Lake City, UT
Position Type: Computing - Network/System Administration

IT Specialist

Job Summary

We are seeking a highly motivated IT Specialist to provide Tier 1 and Tier 2 technical support for our organization's network, VoIP, and teleconferencing systems. The primary responsibility of this role is to deliver expert support for physicians, research scientists, healthcare professionals, and administrative staff in a fast-paced and diverse environment. This role requires strong interpersonal communication skills, a customer-first mindset, and technical proficiency across various platforms and systems.

Huntsman Cancer Institute is committed to cancer prevention, care, and survivorship for all communities within the area we serve - which includes Idaho, Montana, Nevada, Utah, and Wyoming - with impact worldwide.

In your cover letter or during your interview process, we invite you to share how your professional experiences have prepared you to serve as a member of our team as we work to reduce the cancer burden experienced by all people and communities. This may include description of your prior experiences related to research, prevention, clinical care, community engagement/outreach, training, administration, or other areas relevant to Huntsman Cancer Institute's mission and this position.

Responsibilities
Key Responsibilities:

Provide Tier 1 support for network and VoIP-related incidents and service requests.
Assist internal teams and departments with technical support and contribute to IT-related projects and initiatives.
Offer expert consultation on departmental technical projects, system upgrades, and troubleshooting efforts.
Communicate and coordinate with end users, internal IT teams, and third-party vendors to resolve issues and fulfill service requests.
Maintain accurate and up-to-date documentation for processes, incidents, and system configurations.
Collaborate with the IT manager to create and follow a personal development and growth plan.
Ensure compliance with departmental, organizational, and regulatory standards and best practices.
Be available for on-call support on a rotating basis (evenings and weekends), with the ability to receive alerts, contact users, and access systems remotely.
Support the department during after-hours or weekend maintenance windows, as assigned.

Required Qualifications:

Strong verbal and written communication skills.
Excellent customer service and interpersonal skills.
Working knowledge of network security methodologies and best practices.
Experience in basic network troubleshooting, including diagnosing and resolving connectivity issues.
Familiarity with documenting and resolving hardware/software network problems.
Ability to respond quickly and effectively to network outages or incidents.
Experience with Cisco Unified Call Manager for phone provisioning and deployment.
Familiarity with WebEx teleconferencing system setup and management.

Work Environment & Conditions:

Fast-paced, team-oriented, and customer-centric IT environment.
Must be able to support a rotating on-call schedule and work occasional overtime.
Must have reliable access to communication tools and remote access capabilities when on-call.
Adherence to ITIL practices and organizational change management processes is expected.

Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.

Minimum Qualifications
Requires a bachelor's degree or equivalency or equivalency (one year of education can be substituted for two years of related work experience) and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within areas of specialty.

Preferences

Experience with Cisco VoIP and switching products.
Background supporting IT in healthcare, academic, or research environments.
IT certifications such as CompTIA Network+, CCNA, or similar are a plus.

Special Instructions

Requisition Number: PRN43020B
Full Time or Part Time? Full Time
Work Schedule Summary:
Department: 01249 - HCI Information Technology Dep
Location: Campus
Pay Rate Range: 39300 to 72700
Close Date: 10/3/2025
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/188406