Job Details

Assistant Director of Operations

Position Number: 6543812
Location: Seaside, CA
Position Type: Residence Life and Housing

Assistant Director of Operations

University Corporation at Monterey Bay

Salary: $65,000.00 - $72,000.00 Annually

Job Number: 2025-00034

Location: CSUMB Main Campus- Seaside, CA

Department: Student Housing Residential Life (SHRL)

Description

Assistant Director for OperationsStudent Housing and Residential Life
Priority Screening Deadline: September 18, 2025, all positions are open until filled
The University Corporation at Monterey Bay ("Corporation"): The Corporation is constantly looking for motivated employees with great organization and teamwork skills to join our team. The Corporation is a non-profit institution that is related and affiliated with the California State University, Monterey Bay. The University Corporation at Monterey Bay is a nonprofit 501(c)(3) public benefits corporation that is a recognized auxiliary organization of California State University and was established in July 1994. The University Corporation's mission is to further the educational purposes of the University.

The University: California State University, Monterey Bay is a mid-sized university in California's Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement, CSUMB is part of the nation's largest four-year public university system, California State University, which educates nearly 460,000 students every year. With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students' lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB's sustainability goal is to be carbon neutral by 2030.

The Community: Monterey, with its moderate Mediterranean climate, is a diverse community on the picturesque central coast of California and rich in agriculture. Miles of beautiful beaches, spectacular mountain ranges, groves of redwoods, low-rolling foothills, and scenic valleys are characteristics that contribute to the quality of life enjoyed by over 432,000 residents and millions of visitors. Boasting such world-renowned attractions as the spectacular Big Sur Coast, Laguna Seca Raceway, 17-Mile Drive, Monterey Bay Aquarium, Cannery Row, the Steinbeck Center, the Monterey Jazz and Blues Festivals and Pebble Beach - possibly the world's most famous golf course, it's easy to see why so many choose to live here and an estimated four million visitors a year make the County of Monterey their destination of choice.

POSITION SUMMARY
Under the general direction of the Associate Director for Operations and Outreach (ADOO) of Student Housing and Residential Life (SHRL), the Assistant Director for Operations (ADO) is responsible for providing management and responsibility for key operational functions such as occupancy, assignments, front desk and customer service operations, essential processes such as check-in/check-out, and summer conferences for student housing. The ADO will also assist with campus-wide relations and outreach efforts within the department, including the implementation of campus-wide enrollment and communications goals. The position supervises the full-time assignments staff as well as the Coordinator for Housing and Conference Services.

Examples of Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
Leadership & Supervision:

Provide managerial leadership for the Occupancy and Customer Service functional areas within SHRL.
Directly supervise the Assignments & Customer Service Specialists and Coordinator for Housing and Conference Services.
Foster a high-performing, service-driven team culture grounded in equity, student development, and servant leadership.
Establish team goals, workflows, and expectations in alignment with department and university priorities.
Facilitate regular one-on-one check-ins and team meetings to provide consistent feedback and support.
Assist with initiatives to assess and improve service delivery, workflow efficiency, and cross-unit collaboration.
Serve as a member of the SHRL Operations leadership team, contributing to departmental planning and policy development.

Occupancy Management:

Provide direction and oversight for all occupancy management functions.
Develop and maintain occupancy optimization strategies aligned with housing priorities and enrollment goals.
Oversee implementation of housing selection, room transfer, cancellation, and reassignment processes.
Ensure equitable and policy-compliant housing assignments for all residential populations.
Collaborate with campus partners on special housing needs and accommodations.
Monitor and report on occupancy metrics and trends for departmental and university leadership.
Manage housing policies related to eligibility, priority, billing, and special consideration appeals.
Coordinate with Associate Director of Business and Finance (ADOBF) on rent payment extensions, Rate Lock program, and rate strategy initiatives.
Oversee the Family Housing application and assignment process.

Customer Service & Front Desk Operations:

Provide managerial leadership of SHRL front desk operations on Main and East Campus.
In conjunction with the ADOO, set and uphold customer service expectations to ensure consistent, high-quality resident support.
Oversee the supervision of front desk leadership and support their training, scheduling, and day-to-day oversight.
Assist with the development of protocols for mail/package distribution, key audits, and card access management.
Respond to escalated customer service concerns and ensure timely, empathetic resolution.
Promote cross-training and consistent service delivery between both front desk locations.

Conference & Summer Housing Programs:

Oversee the staff for summer housing and conference operations.
Ensure that logistical planning and support for summer housing groups, including check-ins and readiness is completed.
Coordinate with CSUMB Conference & Event Services and external clients on housing logistics and contracts.
Support ADOO with billing and receivables management for summer groups.
Respond to facility concerns, emergencies, or policy issues during the conference season (on-call).
Ensure a high level of service and guest satisfaction throughout all summer housing programs.
Oversee the Early Arrival application and assignment process.

Check-In/Check-Out Operations:

Provide oversight for resident check-in/check-out operations for the academic year and summer.
Collaborate with campus partners for opening and closing logistics.
Assign and oversee tasks related to room inspections, key distribution, and resident transitions.
Manage timelines and communications related to early arrivals, late stays, and room changes.
Ensure staffing and documentation are in place to support smooth move-in/move-out experiences.
Evaluate and improve check-in/check-out processes based on feedback and operational needs.

Administrative & Policy Oversight:

Assist ADOBF with operational timelines, budget planning, and special projects.
Support policy enforcement and review processes related to live-on requirements and license exemptions.
Collaborate on billing accuracy, portal updates, and data integrity.
Manage documentation and communication related to housing operations and policy updates.
Contribute to strategic planning and assessment efforts to improve department services and systems.
Serve as a liaison for internal and external data requests, ensuring responses are timely and compliant.

OTHER FUNCTIONS

Performs other duties as assigned.

PHYSICAL WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information.

WORK LOCATION

On-Site Position
Work Location: 100 Campus Center, Seaside, CA, Building 12

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to demonstrate supervisory and management skills.
Communication Skills: Must be able to conduct self in a professional manner on the telephone, and with all other forms of communication. Help communicate our mission, vision and values. Must be able to effectively express self with students, supporters, vendors, faculty, staff, peers, supervisors and all other contacts in verbal and written manners, including but not limited to written, verbal, and in person.
Advanced fluency in using various standard office software packages such as Microsoft Word, Excel, PowerPoint. Proficient in the use of personal computers including word processing, spreadsheets and database software. Experience with tracking and monitoring software.
Ability to operate a wide variety of office equipment and independently troubleshoot problems.
Demonstrate technical literacy with electronic mail, mail merges, data entry, electronic scheduling, and internet communication software.
Ability to ensure accuracy and maintenance of assigned record-keeping systems, and to prepare reports.
Ability to motivate and lead the work of others.
Ability to work effectively with all levels of university personnel.
Ability to read and write at a level appropriate for the position
Strong communication and customer service skills.
Administrative experience in a professional setting.
Highly organized with excellent ability to multitask in a fast-paced environment, perform under pressure (or in emergency situations) and prioritize effectively to meet deadlines.

Qualifications

MINIMUM QUALIFICATIONS
Education and Experience:
Equivalent to a Bachelor's degree from an accredited college/university in a job-related field AND three years' experience in planning, coordinating or directing college-level activities for student services programs or in a related field.
Additional experience managing leasing or occupancy functions in a student housing setting and/or StarRez housing management software.

DESIRABLE QUALIFICATIONS

Demonstrated understanding of and commitment to the CSUMB Vision Statement and the core values of mutual respect, collaboration and service orientation, multiculturalism and diversity, community service and institutional excellence.

Special Conditions of Employment

SPECIAL CONDITIONS OF EMPLOYMENT

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the University Corporation. The University Corporation at Monterey Bay will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the University Corporation at Monterey Bay is concerned about the conviction that is directly related to the job, you will be given the fair chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.

This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity, or national origin. Consistent with California law and federal civil rights laws, The University Corporation at Monterey Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin.

Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The University Corporation at Monterey Bay complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy.
We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Please note: University Corporation employment is separate and distinct from CSU Monterey Bay or State of California employment. University Corporation employees are not employees of either CSUMB or of the state of California.

All employees must be eligible for employment in the U.S. The University Corporation is not a sponsoring agency for any positions.
University Corporation at Monterey Bay positions are "at-will" employment.
CSUMB is a smoke and tobacco-free campus.

The campus leadership has committed the resources needed to achieve an engaged, safe, and in-person experience. The health and safety of our community remain our highest priority, and we are confident that existing public health measures provide for a safe environment capable of delivering a complete college experience on the CSUMB campus. Being an Otter means caring for each other and doing your part to protect your community.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State University, Monterey Bay Annual Security and Fire Safety Report is available at https://csumb.edu/clery.

Sensitive Positions - This position has been designated as a sensitive position with:

access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards

FERPA:

This position is required to comply with confidentiality requirements outlined in the Department of Education's Family Educational Rights and Privacy and California's Educational Code Chapter 13 regarding sensitive student issues.

Clery Act:

This position is designated as a Campus Security Authority (CSA). The position is required to participate in training at the direction of the Clery Director and must also promptly report allegations of reportable crimes according to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, its accompanying regulations; the California State Education Code, Chapter 15.5, of the Donahoe Higher Education Act, Section 67380; and the California State University system-wide policy, Code EO 1107. CSAs are employees whose job duties fall into one of the following categories:
Work in a campus police or security department
Are responsible for campus security
Are designated as the contact for reporting criminal offenses
Have significant responsibility for student and campus activities

Special License or Certifications and Conditions:

May require occasional evenings and/or weekend work.

Questions can be sent to: hr_corporation@csumb.edu.

SALARY AND BENEFITS

The University Corporation is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students, and the customers we serve. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources. Our salary schedule is available here.

The hiring range for this position is $65,000 - $72,000. Classification: Grade 6 Management. This is an exempt position and as such is not eligible for the overtime provisions of the Fair Labor Standards Act. The Corporation offers a rich benefits package that constitutes a major portion of total compensation. Benefits include medical, dental, vision, and life insurance benefits, contributory retirement plan, TSA (403b), and other benefits. Please review our benefits guide (Download PDF reader) for details about sick time, vacation, and holidays.

The Corporation also offers access to CSUMB's Faculty & Staff Meal Plans, which offers convenience, value, flexibility, to our all-you-can-to-eat dining commons, showcasing eight brand new dining concepts for an affordable price.

The University Corporation at Monterey Bay also provides access to affordable campus housing: https://csumb.edu/corporation/employee-housing

Although CSUMB is located in a high-cost housing area, Schoonover Park rental homes are affordably priced. Monthly rent rates include cable television, garbage service, and sewer. Convenient floorplans, attractive interior appointments, and numerous community amenities make Schoonover Park Rental Homes an exceptional value. Schoonover Park is near the main campus, yet a tranquil world away. The community lies nestled in the secluded beauty of rolling coastal hills three miles east of campus. Living in one of the most desirable areas of California, you will enjoy the natural splendor and cultural abundance of the Monterey Peninsula. Quality of life begins with your home in Schoonover Park and extends through every aspect of your California coastal lifestyle. https://www.schoonoverparkapartments.com

How to apply:

All prospective applicants must apply online. You must complete the entire application for submission. We only accept applications for the open positions listed. Please do not fax or mail in a printed version of the electronic applications or a resume in lieu of an application. If you are having difficulty applying or need assistance, please call (831) 582-3389. All positions are open until filled. The completed online application and resume must be submitted by 5:00 pm PST on the priority screening date. Applications received after this date will be reviewed at the discretion of the Corporation.

To apply, please visit https://www.schooljobs.com/careers/csumb/jobs/5067110/assistant-director-of-operations

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