Job Details

Assignment Coordinator

Position Number: 6468390
Location: Augusta, GA
Position Type: Residence Life and Housing

Assignment Coordinator

Job ID: 289147
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:

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About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Location

Augusta University-

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

College/Department Information

Housing and Residence Life creates a transformational on-campus experience for over 1,200 residents. For the on-campus resident, we offer a variety of living environments in studios, apartments, and single- and double-occupancy rooms. Our experienced staff seeks to provide residents with intellectual, social, cultural, and recreational experiences to enhance the resident's time at the university, and to facilitate academic success and individual growth. Living in a residence hall is a unique experience that provides opportunities to meet new people and to explore new ideas and ways of relating to others. Residence hall living is a vital part of the educational experience in which residents are encouraged to assume individual and group responsibility.

Job Summary

The Assignments Coordinator is responsible for housing assignments for 1500 residential beds, and the direct management of the housing information database system. This position works closely with the Senior Housing Operations Coordinator in effective utilization of StarRez to receive and process applications. Management of space allocation, room selection and assignment processes and housing report generation and analysis that helps to inform departmental decisions and initiatives. The Coordinator serves as a key liaison between students, parents, and internal university departments to ensure a positive residential experience and efficient housing operations.

Responsibilities

HOUSING ASSIGNMENTS: Assists the Senior Housing Operations Coordinator. Manage assignments process, utilizing the StarRez housing information management system. Design and implement student housing occupancy, room selection, and process details and timelines. Maintain accurate housing occupancy records in StarRez for occupancy reports, room assignments, check-in/out processes and related correspondence with current and future students. Manage the Expanded Occupancy housing process including temporary assignments, communication and reassignment to permanent space as it becomes available. Coordinates correspondence with housing appeals, housing assignments, cancelations, and wait/preference lists. Responds to student and family concerns regarding housing assignment, meal plan, and billing questions and concerns. Interpret policies and procedures related to housing assignments.

STARREZ MANAGEMENT: Responsible for the coordination and setup of all input data parameters in StarRez for terms, rates, and break housing, move-in, and move-out appointments. Updates and maintains the accuracy of the student classifications to create reports in StarRez. Maintains updates to the portal and applications for StarRez PortalX. Works in collaboration with Information Technology on troubleshooting, generating reports, and setup/maintenance of StarRez. Distinguish reporting needs between various groups and functional users to prioritize and deliver needs accordingly. Provide details to graphically represent spatial occupancy. Assist with testing, troubleshooting and evaluation of StarRez software upgrades and implementation of future modules.

DEPARTMENT ENGAGEMENT: Contribute to and participate in strategic planning, department goal setting, data/assessment efforts, and determining community staffing priorities and initiatives. Assist with special projects and serve as a supportive team member within the department and university. Participate in university, divisional, and departmental trainings and developmental activities as needed. Serve as a liaison to other departments to provide information on housing issues or needs. Establish and maintain a positive rapport with departmental contacts.

: Perform other duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university in student affairs, higher education, business administration, information systems, or a related field and one year of experience in housing, student services, customer service, or administrative role; OR Associate's degree from an accredited college or university in business, information systems, or a related field and two years of experience in housing, student services, customer service, or administrative role.

Preferred Qualifications

Experience in Higher Education environment. Familiarity with housing assignment systems (e.g., StarRez, Symplicity) and/or student information systems (e.g., Banner, PeopleSoft). Knowledge of ADA, FERPA, Title IX, and housing-related compliance issues.

Knowledge, Skills, & Abilities

KNOWLEDGE
Proficient in Microsoft Office and other computer software/databases.
Knowledge of housing management software (e.g., StarRez, Symplicity).
Familiarity with student information systems (e.g., PeopleSoft, Banner).
University Housing Policies and Procedures.
Understanding of assignment processes, occupancy management, and room change protocols.
Familiarity with fair housing laws, FERPA, ADA, Title IX, and confidentiality standards.
Student Development and Customer Service Principles
Awareness of student needs in a residential setting.

SKILLS
Excellent interpersonal, written, and verbal communication skills.
Detail-oriented with strong prioritization and organizational skills.
Conflict resolution and de-escalation skills for handling complaints or emotional students.
Strong data entry and reporting skills using Excel and database systems.
Take initiative in daily tasks while knowing when to escalate more complex issues.

ABILITIES
Ability to maintain confidentiality.
Ability to assess room availability, resolve assignment conflicts, and interpret housing data.
Apply policy fairly while balancing individual student needs.
Ability to troubleshoot software issues or inconsistencies in records.
Ability to manage multiple priorities, especially during peak housing periods.
Accurate and timely completion of recurring housing processes and reports.
Maintain a student-focused approach when solving problems or communicating decisions.
Stay professional and empathetic under pressure.
Apply guidelines fairly and consistently, even in high-pressure or emotional situations.
Function effectively as part of a team in Residence Life or Housing Operations.

Shift/Salary/Benefits

Shift: Days; M-F

Pay Band: B3

Salary: $16.54/hourly-$19.17/hourly

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today! https://www.augusta.edu/hr/jobs/

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=289147&PostingSeq=1