Job Details

Training & Development Specialist

Position Number: 6455958
Location: Salt Lake City, UT
Position Type: Instructional Technology and Design

Training & Development Specialist

Job Summary

University Medical Billing (UMB) is a fully remote department that is viewed as the premier billing office for the University of Utah School of Medicine, serving over 1,800 providers and 30 different specialties across Utah and surrounding states. We strive to be a great place to work while providing the best service to our customers. Our leaders and employees value collaboration, innovation, and accountability - attributes a successful candidate will exemplify.

As the Training & Development Specialist, you will organize, conduct, and evaluate internal training for new and existing employees. Working with department leadership, you will assess training needs, select appropriate training programs and delivery methods (e.g., instructor led, web demos, video conferences, workshops) for programs on a variety of topics (e.g., new employee orientation, job skills training, continuous education, leadership training, performance appraisals), and monitor training programs to ensure they are current and effective. This role reports to the Talent & Culture Manager.

The starting salary for this position is $55,000 to $72,700, depending on experience. Members of UMB are eligible for a bonus based on department performance. All team members are eligible for the University's comprehensive benefit package that includes 90% employer-paid medical insurance, a generous retirement contribution, reduced tuition, PTO and holiday pay, and more!

Employment is contingent on the successful completion of a background check and the adherence to departmental policies, including UMB's Telecommuting Agreement which requires a distraction-free and HIPAA compliant workplace, cameras on for all virtual calls/meetings, and the ability to work during office hours or assigned shift (M-F, approximately 8am to 5pm Mountain Time) regardless of what time zone you live in. Additionally, new hires are required to provide their own monitors (two) and reliable internet service.

Responsibilities

Recommend, design, develop, and identify innovative learning and development programs to meet departmental needs and objectives.
- Ensure alignment to department's learning & development strategy and priorities.
Facilitate interactive training and development opportunities for staff and new hires.
- Collaborate with Talent & Culture team to conduct new hire orientation and training.
- Facilitate regularly scheduled virtual "in-person" training opportunities for UMB staff and leaders.
- Collaborate and coordinate with Talent & Culture team to organize and manage training calendar, LMS assignments, scheduling, logistics, reporting, and promotion of opportunities.
- Maintain and audit pre-made and existing opportunities on relevant Training & Development SharePoint pages.
Conduct annual training & development program effectiveness and needs assessment.
- Collaborate with leaders to identify current and future training opportunities (existing or by design).
- Create annual training and development project plan with priorities.
- Evaluate overall participation and satisfaction.
Maintain technical expertise and knowledge of best practices in online educational trends, changes and developments, and strategies. Recommend new approaches, modifications or changes to improve efficiency and/or effectiveness.
Oversee University and department annual compliance training administration, tracking, and reporting.
Maintain performance expectations of position. Complete other tasks as assigned.

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It's not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications
Bachelor's degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Demonstrated human relations and effective communication skills also required.

Expertise in content research, instructional design and delivery methods and experience delivering training to high level leaders is strongly preferred.

This position is not responsible for providing patient care.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences
An especially qualified candidate will also possess the following:

3 years' experience creating structured and user-centric training programs, tailored to meet learners' needs.
2 years delivering interactive training to participants in a remote environment.
Strong written and oral communication.
Proficient in Microsoft 365 tools, particularly web-based applications including Teams and SharePoint.
Experience with Storyline, Adobe Creative Suite, or similar software for training delivery.
Demonstrates great time management and proactivity.
Relevant certification such as Certified Professional in Learning and Performance (CPLP), Certified Professional in Training Management (CPTM), or Certified Instructional Designer (CID).

Special Instructions
While UMB is a remote department and this role will be performed remotely, interested applicants should note the following:

This role is expected to work during UMB office hours which are Monday through Friday, 8am to 5pm Mountain Time.
The University of Utah is committed to providing jobs to individuals located in Utah, and sees remote roles like this as an opportunity to provide amazing employment opportunities to those living in remote areas of the state. As such, Utah-based applicants may be prioritized in the screening process.
At this time, the University of Utah is unable to employ individuals living in California, Colorado, New York, Oregon, or Washington.

Requisition Number: PRN42783B
Full Time or Part Time? Full Time
Work Schedule Summary: UMB Office Hours; M-F 8:00am to 5:00pm Mountain Time
Department: 00209 - Univ Medical Billing - Oper
Location: Other
Pay Rate Range: 55000 to 72700
Close Date: 10/5/2025
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/186940