Job Details

Housing Coordinator

Position Number: 6410253
Location: Kennesaw, GA
Position Type: Residence Life and Housing

Housing Coordinator

Job ID: 286753
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Responsible for the management and promotion of on-campus housing with a special emphasis on room assignments, resident retention efforts, and providing outstanding customer service. Responsible for helping maintain a database of records, process execution and other various large-scale projects throughout the year.

Responsibilities

KEY RESPONSIBILITIES:
1. Utilizes the university housing system (i.e., StarRez) software suite to manage and maximize student occupancy for on-campus housing
2. Assists with the development, testing, and management of the room assignment process from application to assignment to check-in and check-out
3. Assist in the development and execution of the annual room selection process utilizing the StarRez PortalX Application Portal
4. Responsible for training of all staff members in assigned area on the use of the StarRez software suite
5. Supervises all activities of student assistant staff members hired to work at the support desk for the assigned area, to include recruitment, selection, and training of student staff
6. Manages the housing waitlist process for every classification of student each semester, monitors each individual step from initial offer to final status for waitlisted students
7. Responsible for manually billing housing fees for all housing beds
8. Coordinates reconciliation process with University Bursar
9. Calculates and manually bills pro-rated housing and cancellation fees for all housing beds
10. Responsible for verifying student eligibility for on-campus housing. If students are ineligible, communicate cancellation and move-out process
11. Completes monthly reconciliation between the SALTO Access System and StarRez
12. Ensures security of our physical buildings by maintaining accurate records billing, communication sources include answering phone calls, working with walk-in traffic and responding to e-mail messages
14. Attends campus events such as Preview Days & Orientations to market University housing to current on-campus residents and incoming students who may desire to live on campus

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education or an equivalent combination of relevant education and/or experience

Required Experience
Two (2) years of experience in customer service and/or related work experience

Preferred Qualifications

Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field

Preferred Experience
Previous experience in higher education
Experience in Residential Housing

Knowledge, Skills, & Abilities

ABILITIES
Able to work in a fast-paced environment
Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE
Working knowledge of StarRez software package or any housing software preferred

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (written, verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite, residential housing software)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.

Other Information

This is a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time

Background Check

Standard Enhanced
Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening
results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=286753&PostingSeq=1