Job Details

Senior Director of Student Housing and Residential Life

University Corporation at Monterey Bay


Salary: $145,000.00 - $165,000.00 Annually

Job Number: 2025-00026

Location: CSUMB Main Campus- Seaside, CA

Department: Student Housing Residential Life (SHRL)

Description


This recruitment is being managed by Spellman Johnson. Please apply directly on their website:
https://spelmanandjohnson.com/position/senior-director-of-student-housing-and-residential-life/.
This position is open until filled.
The University Corporation at Monterey Bay ("Corporation"): The Corporation is constantly looking for motivated employees with great organization and teamwork skills to join our team. The Corporation is a non-profit institution that is related and affiliated with the California State University, Monterey Bay. The University Corporation at Monterey Bay is a nonprofit 501(c)(3) public benefits corporation that is a recognized auxiliary organization of California State University and was established in July 1994. The University Corporation's mission is to further the educational purposes of the University.

The University: California State University, Monterey Bay is a mid-sized university in California's Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement, CSUMB is part of the nation's largest four-year public university system, California State University, which educates nearly 460,000 students every year. With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students' lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB's sustainability goal is to be carbon neutral by 2030.

The Community: Monterey, with its moderate Mediterranean climate, is a diverse community on the picturesque central coast of California and rich in agriculture. Miles of beautiful beaches, spectacular mountain ranges, groves of redwoods, low-rolling foothills, and scenic valleys are characteristics that contribute to the quality of life enjoyed by over 432,000 residents and millions of visitors. Boasting such world-renowned attractions as the spectacular Big Sur Coast, Laguna Seca Raceway, 17-Mile Drive, Monterey Bay Aquarium, Cannery Row, the Steinbeck Center, the Monterey Jazz and Blues Festivals and Pebble Beach - possibly the world's most famous golf course, it's easy to see why so many choose to live here and an estimated four million visitors a year make the County of Monterey their destination of choice.

DEPARTMENT/PROGRAM SUMMARY
CSUMB's residential communities are capable of housing more than 50% of the student body, with a capacity of more than 3,600 bed spaces on Main Campus in residence halls, suites and apartments and East Campus in apartments. On campus housing is a significant recruitment and retention tool for the University. The mission of CSUMB's Student Housing & Residential Life is to create an environment that supports students' intellectual and personal development, fostering a sense of community and belonging. A clear staffing structure is established to meet programmatic goals, and the Senior Director fosters a supportive and high-performing team environment.

POSITION SUMMARY
The Senior Director of Student Housing and Residential Life (SHRL) provides leadership and strategic direction for Cal State Monterey Bay's vibrant student housing communities and residential educational initiatives. Serving as the administrator for SHRL programs, services, and operations, the Senior Director provides comprehensive vision, guidance and leadership for the planning, development, and implementation of a student-centered residential experience. The Senior Director reports directly to the Associate Executive Director of University Corporation ("AED") with day-to-day guidance and leadership from the Associate Vice President for Student Affairs and Dean of Students ("AVP/DOS") . For any employment personnel matters, such as but not limited to, a change in work hours, vacation/leave requests, travel approvals and expenses, budget approval, professional development, pay increases, performance evaluation or disciplinary actions, all the employees in the department report to their University Corporation supervisor. The Senior Director supports both the operational and student life aspects of the housing program, ensuring alignment with institutional priorities related to service delivery, student engagement, and campus life.

Examples of Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to. the following:

Leadership

• Leads the department's strategic planning process in concert with the University Corporation, Division of Enrollment Management & Student Affairs (EMSA) , and the University to position housing as a strategic retention and recruitment engine, deeply aligned with institutional vision and values.
• Recruits, hires, trains, supervises, and evaluates professional staff.
• Directly supervises the SHRL leadership team and indirectly oversees 20 professional staff, 70 student employees and 100 resident assistants.
• Leads SHRL to model positivity, student-first thinking, and focused hospitality, setting a tone of warmth, trust, and responsive care for all staff as well as students.
• Creates and regularly reviews departmental procedures and drafts policies in compliance with CSU and campus standards.
• Creates and maintains relationships with appropriate individuals and departments on campus including Greystar (the current property and maintenance manager on East Campus), Facilities Management Department (FMD) and the University Police Department (UPD).
• Anticipates needs, emerging trends, identifies opportunities for improvement, and leads initiatives that enhance the student residential experience.
• Co-leads crisis response efforts with campus leaders. This response includes coordinating post-incident support for residents, managing critical incident reports, and developing on-call schedules.

Financial

• Develops and administers business operations policy and processes including housing rates, occupancy, and license contract implementation and compliance for eligibility and timely payments of student housing revenues and meal plan fees.
• Oversees housing fee structures, rate proposals, and occupancy revenue strategies in alignment with institutional goals and affordability considerations.
• Ensures fiscal responsibility through effective budget forecasting, cost analysis, and regular financial reporting.
• Collaborates with finance and administrative leadership to align housing operations with broader campus financial policies and practices.
• Maintains appropriate controls and oversight of the operating budget and proposes changes in the annual budgetary allocation as the needs and interests of the university and department warrant.
• Develops and administers an annual operational expense budget.
• Ensures effective communication between SHRL and Administration & Finance units with respect to student accounts (including Financial Aid).

Operations

• Oversees the housing and meal plan application, room assignment process and occupancy management for all residential students.
• Approves, administers, and publishes the SHRL license agreement annually.
• Oversees the marketing and communication of programs and policies through website, social media, phone, email and all other communication options.
• Develops and maintains a promotional program for student housing that encourages students to view CSUMB as a residential campus and to assist with student retention.
• Oversees and enhances processes for move-in, maintenance, work orders, occupancy management to ensure a student-centered experience.
• Represents SHRL in planning for major capital improvement projects, renovations and new construction projects related to student housing. Develops the programmatic plan for use of student housing facilities that contributes to enrollment goals and student belonging.
• Leads the collaborative facilities-related work and planning between SHRL, University Corporation, and FMD including planning for future facility needs.
• Oversees custodial support of student housing facilities on Main Campus during the academic year and during the summer, balancing FMD work, summer students, conference attendees and early arrivals.
• Oversees the summer housing program for students and for conference attendees. Works collaboratively with University Affairs, Ceremonies and Events (UACE) to ensure appropriate use of residential facilities during the summer.

Residential Life

• Designs and delivers an immersive residential experience that cultivates the intellectual, cultural, social, and interpersonal growth of each student resident..
• Oversees all aspects of Residential Education, including the implementation of a student development curriculum and community engagement initiatives that build a residential culture of rituals and traditions that foster a safe, enriching, and inclusive living-learning environment for all students.
• Develops, implements, and evaluates a residential community that is responsive to student needs and fosters and promotes learning for students while in residence.
• Works collaboratively with the Campus Dining staff to ensure a positive dining experience for residents.
• Oversees the administration of the student conduct process within housing, ensuring alignment with University standards in collaboration with the Student Conduct office.
• Implements effective strategies for program and service development, decision-making, and assessment.

Other

• Serves as Senior Housing Officer for CSUMB. Acts as liaison to other institutions in areas of student housing and residential life as needed.
• Serves as an Administrator on Call to support professional staff in managing critical incidents.
• Maintains awareness and understanding of federal, state, CSU, campus and University Corporation policies and procedures in order to effectively administer programs.
• Develops effective liaison relationships with and between the community and SHRL.
• Provides bi-weekly, monthly, annual, and other reports as needed to the University and Corporation.
• Promotes and maintains an atmosphere of excellent internal and external customer service within the department.
• Participates in state, regional, and national organizations related to university housing and student affairs as resources permit.
• Serves on various campus committees as assigned.
• Performs other job-related duties and special projects as assigned.

PHYSICAL WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information.

WORK LOCATION

• On-Site Position
• Work Location: CSUMB Main Campus, 100 Campus Center, Seaside, CA

KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of and demonstrated expertise with:

• Planning, organizing, and coordinating college or university residential housing programs; facilitating, mentoring and/or guiding individuals and groups of college students; planning university student services programs; knowledge of practices and trends of the student services field and working knowledge of student services programs.
• Demonstrated supervision of professional staff;
• Familiar with contemporary literature and best practices in the areas of student life and residential services, facilities, and business operations; Familiar with assessment and evaluation.
• Record of working successfully and providing leadership within an institution of higher education that serves all students.
• Familiarity with academic support needs of first-generation students from all communities.
• Familiarity with and commitment to the CSUMB Vision Statement.

General knowledge of:

• Principles, problems, and methods of organizational or public administration, including organization, personnel, and fiscal management.
• Effective supervisory principles, practices and techniques; and thorough knowledge of modern management and administrative techniques related to the development and implementation of appropriate methods of work planning, scheduling and coordination in a team environment to meet changing organizational objectives; and the legal and administrative issues related to the operation of student programs and activities.

Strong, excellent skills related to:

• Human relations, ability to work with various campus constituents including students, faculty, administrators, staff and alumni; strong conflict resolution skills; attention to detail and organizational skills, ability to remain calm under pressure and be able to multitask in a fast-paced environment; the development, establishment, and maintenance of effective working relationships with colleagues.

Ability to:

• Communicate effectively, both verbally and in writing; understand and adhere to the highest principles of ethical behavior;
• Provide skilled student services; provide leadership to a team effort that provides services to students in a manner creating an environment with a strong student/customer service orientation; use strong organizational personnel, supervision, and budget management skills; supervise, train and motivate the work of multiple direct reports and effectively recommend personnel actions; train and evaluate the productivity and performance of employees and possess strong problem solving skills; effectively establish and maintain cooperative working relationships within a comprehensive and complex environment of students, staff, faculty and academic programs across the university;
• Define schedules, assign and establish projects and develop short and long range plan; direct, assess and determine program functions, set deadlines and complete projects accordingly; work collaboratively in the development and administration of program areas; administer and forecast budgets;
• Develop new, innovative, and effective support services for students; design support programs to meet organizational objectives; and,
• Proficiency in the use of computers, including appropriate software.

Qualifications

Education and Experience:

Equivalent to a Master's degree from an accredited college or university AND seven years Student Affairs experience in a residential university program, preferably at the senior housing management level. Demonstrated success in leading change within student housing especially around student belonging, community-building, and customer service excellence. Proven ability to innovate within complex systems, launching new programs or redesigning systems to improve student engagement and retention. Additional experience beyond the minimum requirement that demonstrates that the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for up to two years of the education on a year-for-year basis.

DESIRABLE QUALIFICATIONS

• Doctoral degree in Higher Education, Student Affairs, Counseling or a related field is preferred.
• Significant experience developing university student housing programs and services, including residence education, assignments, budget, facilities, and operations.
• Experience designing or scaling residential life models that prioritize student belonging, social integration, and holistic wellness, with measurable impact on retention or engagement.
• Knowledge of the California Education Code and laws that affect CSU policies that apply to CSU programs and services.
• Experience in developing cooperative and collaborative working relationships with individuals and groups.
• Experience in assessment of programs and activities with a focus on learning outcomes. Experience and some proficiency with Peoplesoft, StarRez, Maxient and Cbord (PCS Odyssey) systems.
• Demonstrated understanding of and commitment to the CSUMB Vision Statement and the core values of mutual respect, collaboration and service orientation, multiculturalism and diversity, community service and institutional excellence.

Special Conditions of Employment

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the University Corporation. The University Corporation at Monterey Bay will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the University Corporation at Monterey Bay is concerned about the conviction that is directly related to the job, you will be given the fair chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.

This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity, or national origin. Consistent with California law and federal civil rights laws, The University Corporation at Monterey Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin.

Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The University Corporation at Monterey Bay complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy.
We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Please note: University Corporation employment is separate and distinct from CSU Monterey Bay or State of California employment. University Corporation employees are not employees of either CSUMB or of the state of California.

All employees must be eligible for employment in the U.S. The University Corporation is not a sponsoring agency for any positions.
University Corporation at Monterey Bay positions are "at-will" employment.

CSUMB is a smoke and tobacco-free campus.

The campus leadership has committed the resources needed to achieve an engaged, safe, and in-person experience. The health and safety of our community remain our highest priority, and we are confident that existing public health measures provide for a safe environment capable of delivering a complete college experience on the CSUMB campus. Being an Otter means caring for each other and doing your part to protect your community.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State University, Monterey Bay Annual Security and Fire Safety Report is available at https://csumb.edu/clery.

Sensitive Positions - This position has been designated as a sensitive position with:

• responsibility for the care, safety and security of people (including children and minors), animals and CSU property
• access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards

FERPA:

• This position is required to comply with confidentiality requirements outlined in the Department of Education's Family Educational Rights and Privacy and California's Educational Code Chapter 13 regarding sensitive student issues.

Clery Act:

• This position is designated as a Campus Security Authority (CSA). The position is required to participate in training at the direction of the Clery Director and must also promptly report allegations of reportable crimes according to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, its accompanying regulations; the California State Education Code, Chapter 15.5, of the Donahoe Higher Education Act, Section 67380; and the California State University system-wide policy, Code EO 1107. CSAs are employees whose job duties fall into one of the following categories:
• Work in a campus police or security department
• Are responsible for campus security
• Are designated as the contact for reporting criminal offenses
• Have significant responsibility for student and campus activities

Special License or Certifications and Conditions:

• May require occasional evenings and/or weekend work.

Questions can be sent to: hr_corporation@csumb.edu.

How to ApplyAll prospective applicants must apply online. You must complete the entire application for submission. Please refer to the Spellman Johnson website for full application details:https://spelmanandjohnson.com/position/senior-director-of-student-housing-and-residential-life/



To apply, please visit https://www.schooljobs.com/careers/csumb/jobs/5003407/senior-director-of-student-housing-and-residential-life




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