Job Details

PS Manager, Operations

Position Number: 6211079
Location: Salt Lake City, UT
Position Type: Health and Medical Services

PS Manager, Operations

Job Summary

Under minimal supervision, responsible for division operations, pertaining to administrative, personnel, and organizational functions. Provides strategic support and leadership in planning, developing, and implementing new programs to advance the clinical mission and goals of the division. Assist in evaluating current and proposed systems and procedures. Recommend changes when necessary and assist in implementation of new processes. Acts as a catalyst between the department and its customers and staff to ensure continuity and quality of service and care.

Responsibilities
1. Forecasts, develops and implements policies and procedures in the areas of customer service, human resources and clinical operations and objectives that are consistent with University of Utah's policies. Analyzes process outcomes and workflow to ensure and identify efficiencies in productivity and savings.
2. Markets and promotes new and existing programs and services to internal and external customers.
3. Participates in University-wide committees to establish customer service standards and administrative plans and policies.
4. Monitors the appropriateness and effectiveness of service within the division in order to deliver outstanding service to both internally and externally to the division.
5. Ensures customer satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow-through.
6. Develops departmental strategies consistent with the assigned departments continuous quality improvement program.
7. Ensures competency of staff through the development and/or presentation of educational programs and through on going staff performance evaluations. Oversees recruitment, training, orientation, and professional development of division staff in support of accomplishing division goals and mission.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment.Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead

Minimum Qualifications
Requires a Bachelor's degree in a related area of assignment or equivalency (one year of education can be substituted for two years of related work experience). Four years of progressively more responsible management experience. Background knowledge of assigned department's area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department.

Master's degree in a related area may be preferred.

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers, and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences
Ideal candidate will have an understanding of academic medicine / clinical operations. Prior experience working across multiple clinical locations. Prior experience/ familiarity with epic.

Special Instructions

Requisition Number: PRN41826B
Full Time or Part Time? Full Time
Work Schedule Summary:
Department: 00229 - Gastroenterology
Location: Campus
Pay Rate Range: 60700 to 115300
Close Date: 8/6/2025
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/182124