Job Details

Academic Media Technician II

Position Number: 6187032
Location: New Britain, CT
Position Type: Computing - Multimedia

Academic Media Technician II

Details:
Posted: April 29, 2025
Level: Community College Professional 16, 12-month, tenure track position.
Hours: Full-time, 35 hours per week
Closing Date: The committee will begin review of applications immediately. Applications must be submitted by 5:00pm (EST) on Wednesday, May 28, 2025.

Location:
CT State Community College
185 Main Street, New Britain, CT 06051
**This position is not remote**
For more information about CT State Community College and the campus please visit Home - CT State

CT State Community College Mission:
Connecticut State Community College provides access to academically rigorous and innovative education and training focused on student success. The college supports excellence in teaching and learning, makes data-informed decisions, promotes equity, and advances positive change for the students, communities and industries it serves.

CT State Community College Vision:
Connecticut State Community College is recognized for exceptional student success, educational leadership and transformative collaboration with business and industry, government, educational and key stakeholders while advancing diverse opportunities for Connecticut's citizens and communities.

CT State Community College Equity Statement:
Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Anticipated Start Date:
July 2024

Position Summary:
The Academic Media Technician II position performs academic classroom and computer equipment and software maintenance and repair at Connecticut State Community College, which relies on computerized services in support of its academic and administrative functions. Those services include Media assistance to academic computer labs, and to academic programs and areas of study such as allied health, digital arts, multimedia, business systems, and the likes.

The position's role is focused on providing technical assistance to the users of the various media, event, and technology systems through diagnosing and repairing operating problems. This includes AV installation as well as demonstrating proper use of campus technology and related classroom and administrative equipment operation

Example of Job Duties:
Under the direction of the CT State Community College Academic Technology Manager (ATM), the Academic Media Technician II is accountable for providing technically sound assistance in installation, maintenance and repair of AV equipment, and installation and updating of software, as assigned through effective performance in these essential duties:

Monitors the ongoing operation of Media Systems and assists with performance tuning, troubleshooting of hardware, and application issues.
Installing, configuring, adapting and testing hardware and software of audio visual and computerized media systems.
Hands-on software and hardware troubleshooting.
Production of written technical documentation in a user-friendly format.
Documentation of unique and innovative solutions to the central knowledge base
Utilization of an enterprise level ticketing system, such as Service Now, to log, monitor, document, and resolve technical incidents. Contribute to the knowledgebase when necessary.
Ability to calmly and confidently provide end user training on audio visual technology and equipment.
Responsible for providing inventory information when installing or relocating college-owned equipment.
Plan, design, and lead IT and AV support at college events when needed.
Operates and maintains a variety of audio-visual equipment.
Researches and recommends new hardware, software, and management tools to enhance service quality.
Monitoring and notification of in-stock levels of AV systems equipment parts and materials.
Performing basic network connectivity tests, both wired and wireless.
Escalating calls to the proper resource or support group when necessary.
Perform routine testing and evaluation of audio-visual/computing equipment and related software. Troubleshoot and interface with vendors, as assigned.
Maintain and replace equipment in classroom and event spaces, including but not limited to projectors, computers, and other audio-visual equipment.
Performs preventative checks to make sure equipment is operational before being deployed.
Video recording and post-production editing, including audio, video, graphics and visual effects associated with multimedia production/coordination and support.
Digital signage support
Develops knowledgebase articles and frontline documentation to support students and faculty in the use of the college's instructional technologies as well as successfully navigating the online learning environment.
Keeps current with common and emerging educational technologies and audio-visual technologies. Perform routine testing and evaluation of audio-visual/computing equipment and related software. Troubleshoot and interface with vendors, as assigned.
Lead with establishing system wide AV/Media standards.

In addition to the accountabilities listed above, the incumbent is required to carry out the essential duties of: Attendance and participation at convocation and commencement ceremonies; Service on assigned committees and task forces; Attendance and participation at committee, staff, informational and professional meetings. These may involve attendance at evening or weekend events.

This posting includes qualifications, experience and skills but is not limited to the full specifications stated in the job description.

Minimum Qualifications:
Bachelor's degree in a technology related field together with one (1) or more years of demonstrated experience in administration and support of audio-visual systems in a higher education environment.; or a combination of education, training, and experience which would lead to the competencies required for successful performance of the position's essential duties.

Incumbents are required to have demonstrated advanced knowledge and abilities in the following:

Ability to take ownership and manage small to mid-size projects from start to completion.
Computer hardware, software, related peripheral equipment, AV and media equipment, software applications and equipment assembly and installation.
Experience working with one or more of the following technologies: AV Control Systems, such as Crestron or Extron, video media software, touch panel control systems, sound systems, and AV switchers.
Possesses a working knowledge of currently supported operating systems.
Experience in a higher education Help Desk setting.
Experience in a K-12 or college educational environment.
Excellent customer service skills, including effective written and verbal communication, technical follow-through, personal organization, prioritization and problem-solving skills.
Knowledge of wireless internet and network connectivity.
Basic fluency in Microsoft Office products and Adobe products.

Candidates must possess proven ability to effectively work with culturally, linguistically, and ethnically diverse faculty, staff, and students. They are expected to have excellent interpersonal oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams etc.).

Preferred Qualifications:

Relevant professional certifications.

Starting Salary:
Minimum Salary range: $63,585-$67,844 approximate annual plus excellent State of CT medical insurance, retirement, and related fringe benefits. The salary will be based on the selected candidate's qualifications such as education and job-related experience, and internal equity.

We offer a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include generous leave policies; several retirement plans; and many choices for comprehensive health insurance. You also have access to many additional benefits to save for retirement, protect your family & more with supplemental benefits. Tuition reimbursement may apply if applicable. For more information, please visit our website at: CSCU - Human Resources - Future Employees.

Application Instructions:
To apply you must submit a cover letter and resume. The cover letter may be entered as text in the corresponding box, or it can be uploaded as a combined file with the resume.

Incomplete applications or those submitted after the closing date will not be considered and links to other sources to view resumes are not acceptable. To apply via our website, visit www.ct.edu/hr/jobs.

Selection Procedure:
Following the closing date, application materials will be evaluated by a selection committee. Candidates selected for further consideration will be limited to those applicants who are best qualified based on the minimum and preferred qualifications and who have submitted all the required documents by the closing date and time listed on the job announcement. Candidates who have been selected and approved to interview will be contacted, and finalists will be recommended for further consideration by the Hiring Manager for final selection and recommendation for employment. The selection process may also include practical exercises (i.e., teaching demonstration and/or other written, technical, manipulative, or simulation exercises) to evaluate candidates' qualifications.

Background Screening:
All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check, including granting permission to contact current and previous employers for verification. CSCU is committed to providing a safe campus community. Background investigations include reference checks, a criminal history record check and, when appropriate, a financial (credit) report or driving history check.

Continuing Notice of Nondiscrimination
CSCC does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, veteran status, sexual orientation, genetic information or criminal record. The following persons have been designated to handle inquiries regarding the non-discrimination policies: John-Paul Chaisson-Cardenas, PhD, MSW, Vice President of Diversity, Equity, and Inclusion, (johnpaul.chaissoncardenas@ctstate.edu).

CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER, M/F

To apply, visit https://ctstatecommunitycollege.applytojob.com/apply/GUZZ6TF6n4