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Specialist-Process Improvement/Change Management

Position Number: 4355589
Location: New York, NY
Position Type: Business - Management

Specialist-Process Improvement/Change Management

IT Leased Space, Rose Hill

Fordham University

Fordham University has an excellent reputation as a dynamic institution located in New York City. Founded in 1841, Fordham enrolls more than 16,000 undergraduate and graduate students in its 9 Colleges and Schools.

Fordham University offers acomprehensive and competitive benefits packageto its employees, which includesmedical, dental, vision, life, and disability insurance.

We offertuition remissionfor employees and their dependents

A generous employer match towards a 403(b)retirement plan.

As a tax-exempt organization under section 501(c)(3) of the Internal Revenue Code (IRC),Fordham is considered a qualifying employer for the Public Service Loan Forgiveness(PSLF) program, a federal program designed to forgive student loan debt for employees of certain public and certain nonprofit employers.

As part of itswork-life balanceprogram, the University providesgenerous PTOincluding 15 vacation days, 12 sick days, 2 personal days, 6 summer Fridays, andholidaysthat include paid time off between Christmas and New year.

University employees have access to theEmployee Assistance Program(EAP). EAP provides no-cost, professional, and confidential services, to help employees and family members address a variety of personal, family, life, and work-related issues.

Position Summary

The Specialist-Process Improvement/Change Management reports to the Director, Change Management, with a dotted line to the Process Improvement Lead.

They will apply change management processes and tools to create a strategy to support the adoption of technology changes required by a project or initiative; conduct impact analyses and identify key stakeholders; support the design, development, and delivery of communications and training. They will identify, analyze, and improve upon existing business processes within the organization for optimization and meet new standards of quality and efficiency.

Essential Functions

Process Improvement

Serves as the IT liaison with project owners, subject matter and technical experts, and other stakeholders for the analyses of business processes

Facilitates the documentation and mapping of existing processes to be improved and future designs

Works closely with the Business Analysis team to better understand project requirements and with the Change Management team to ensure that process improvements are incorporated into project deployment

Change Management

Assists in analyzing change impact and stakeholder attributes

Assists in creating change management plans, including communication, training, and deployment

Assists in executing deployment plans and helping with early adopter activities

Co-develops training documentation and materials with the project sponsor or subject matter expert

Facilitates train the trainer workshops in tandem with the Process Improvement team to incorporate new processes into change management strategies

General Specialist Functions

Focus is on resolution of basic issues and problems within project scope or addressing specific business needs

Performs detailed analysis, diagnosis, and troubleshooting using a variety of resources

Provides customer service in a variety of technical areas

Diagnoses basic problems and identifies potential solutions

Plans own work schedule and priorities based on project plan, manger instructions, and expected outcomes

May be responsible for accomplishing work through collaboration with team members and others

Accurately applies University terminology and understands basic economics

Understands the client's business model and articulates common decision-making processes within a business

Creates design for technical requirements (e.g., gap analysis, infrastructure, interfaces, reports, enhancements, and/or conversions)

Identifies changes in requirements for own work and communicates appropriately

Suggests solutions to engagement issues

Applies quality assurance procedures and communicates opportunities to improve quality

Contributes to the development of work plans for components of engagements

Documents current IT projects and production support activities

Documents existing processes, organization structures, and architectures

Demonstrates understanding of transactions and major configuration options in a given area and a complementary functional area

Additional Functions

Information Technology Change Control

As the backup chair for the IT Change Control Board, manages the approval process for changes to production IT services.

Required Qualifications

Bachelor's degree in software engineering, computer science, business administration or in lieu of degree 4+ years relevant experience

3+ years of organizational change management experience, introducing technologies into the organization

Strong skills in the performance and supervision of the following:
- Specific application of concepts within area of technical expertise
- Analytical expectations and requirements in own specialization
- Attention to detail and quality
- Strong analytical and technical problem-solving skills
- Independent management of own workflow and work outcomes
- Diagnosing problems and determining whether to resolve or escalate
- Customer service
- Ability to interact professionally with staff, faculty, and students
- Interaction and collaboration with vendors

Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.

Preferred Qualifications

Certification in Change Management methodologies, such as Prosci or CCMP.

Demonstrated understanding of Fordham's culture and environment, as well as the technical, business, and cultural environment of higher education in general

Familiarity with teaching environment

Minimum Starting Salary: $84,000.00

Maximum Starting Salary: $105,000.00

Note: Salary is commensurate with qualifications, experience, and skills.

FLSA CATEGORY: Exempt

START DATE: ASAP

APPLY HERE: https://careers.fordham.edu/postings/5502

ABOUT FORDHAM

Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its 9 colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.

Fordham University is committed to excellence through diversity and welcomes candidates of all backgrounds.

Fordham is an Equal Opportunity Employer – Veterans/Disabled and other protected categories