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GCITC Intern 1

Position Number: 4222066
Location: Augusta, GA
Position Type: Computer and Information Technology

GCITC Intern 1

Job ID: 258527
Location: Augusta University
Full/Part Time: Part Time
Regular/Temporary:

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About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 9,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today.

Location
Augusta University - Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912 Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

College/Department Information
The Georgia Cyber Innovation and Training Center is the single largest investment in a cybersecurity facility in the nation to date. The $100 million facility will help to fill the current and growing shortage of cybersecurity talent in the state and nation. The Georgia Cyber Innovation and Training Center represents a unique public/private partnership that includes Augusta University, Augusta Technical College, the University System of Georgia's research institutions, the Georgia Bureau of Investigation, and other state, federal, and private-sector partners working together to meet this workforce demand and to innovate, train, and strengthen defenses. The state-of-the-art Center is located in the growing cybersecurity corridor in Augusta, Georgia, that is also home to the U.S. Army Cyber Command and Cyber School of Excellence at Fort Gordon. The Center is located on the downtown campus of Augusta University and houses the School of Computer and Cyber Sciences.

Job Summary
The GCITC Intern 1 is a Regular Part-Time Non-Benefits Eligible position. It will be shadowing the GCITC IT Team to learn about workstation management, AV (audio/visual) support, and networking. Emphasis will be placed on understanding the tools and devices used in these areas and applying critical thinking as to why and how these tools and devices are used.

Responsibilities
Troubleshooting and Support: Networking Support - Observe how to provide troubleshooting and support to address software and hardware issues that appear in modern computing on a regular basis, including those related to internet and network connectivity for PCs, Macs, mobile devices, and peripherals. Develop proficiency in using workstation management tools and understanding network infrastructure. AV (Audio/Visual) Support - Assist GCITC team members with providing support for multimedia, sound system projectors, TVs, and visitor management system. Assist with providing support during events and meetings requiring use of AV equipment. Become familiar with troubleshooting and support for Crestron programming. PC Support - Learn how to provide ticket-based customer support and/or remediation. Assist GCITC team members with conducting device deployment. Become familiar with remote Endpoint device management software updates. Consulting and Training: Learn how to provide consultation and individualized training for customer use of enterprise technologies, including hardware, software, and web applications. Documentation and Development of Support Materials: Ensure accurate documentation by creating, maintaining, and completing service requests in an incident management system. Implement and monitor standards and procedures. Learn how to facilitate data backup and recovery. Communication: Learn techniques from GCITC IT team members on communicating accurately and timely with clients to address and resolve outstanding issues. Other Duties: Perform all other duties as assigned.

Required Qualifications
High School Diploma or GED. OR Enrolled in an associate or bachelor's degree program at a regionally accredited college or university and majoring in Computer Science, Cybersecurity, Information Technology, or related field of study and be within two to four years from anticipated graduation date.

Knowledge, Skills, & Abilities
KNOWLEDGE
Basic knowledge of Microsoft Office Suite
Familiarity with desktop/laptop computer systems and software SKILLSExcellent verbal/written communication and interpersonal skillsStrong analytical skills and attention to detail ABILITIES
Ability to communicate in a clear and concise manner verbally and in writing
Ability to maintain confidentiality and keep accurate records
Ability to multitask and prioritize objectives to meet deadlines

Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University. All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success." Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply
Consider applying with us today! https://www.augusta.edu/hr/jobs/Select University Faculty & Staff > External Applicants if you are a candidate from outside the universitySelect University Faculty & Staff > Internal Applicants if you are a current university employee If you need further assistance, please contact us at 706-721-9365

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=258527&PostingSeq=1