Job Details

Transfer Success Coordinator (Student Services Professional III)

Position Number: 1784253
Location: Fresno, California
Position Type: Student Affairs and Services

Job Title: Transfer Success Coordinator (Student Services Professional III)
Job ID: 13837
Full/ Part Time: Full-Time
Job Code: 3084
Department: Advising Services

To view full job description including minimum qualifications and to apply online: http://jobs.csufresno.edu/

Applications received by February 7, 2020 will be reviewed for minimum qualifications and given full consideration by the hiring manager and/or search committee. Qualified applicants received after that date will be forwarded at the request of the hiring manager and/or search committee.

Salary:
Anticipated Hiring Salary Range: $4,691 - $4,926 per month
Note: This is a full-time, probationary, exempt position.

Overview:
This position is responsible for leading the implementation and management of programs that support the Fresno State transfer student population, acting as a primary resource for students as they onboard to campus. Under the general supervision of the Assistant Vice President for Advising and Student Success Services and the work direction of the Coordinator for New Student Orientation, the incumbent develops, coordinates and delivers programs/services that support the persistence, retention and graduation of the general transfer student population. Oversees activities of 2-5 transfer peer advisors. This position operates under general direction and is expected to develop liaison relationships and partnerships with various campus stakeholders, such as staff and program directors, to administer and seamlessly deliver transfer student services, and to engage robust student participation in transfer student service programs.

Position Summary:
Major duties of the job include:

Planning, coordination, implementation, marketing and assessment of Transfer Success Center program services

Creating clear relationships and mutually beneficial partnerships with multiple campus offices that currently serve transfer students (i.e. admissions; New Student Orientation; Learning Center, Career Development Center, University Advising Center, etc.)

Serve as a resource for current and incoming transfer students and assist them with their transition to Fresno State by answering questions, making referrals and connecting students with campus resources

Develop, plan, coordinate, and assess multiple high impact academic and student success programs, events, activities, and workshops designed to support student transition and retention

Collaborate with campus entities on events that promote transfer student success, both on- and off-campus

Coordinate day-to-day operations of the transfer services center, including events, calendar management and scheduling.

Oversee a transfer mentor program

Oversee the development of culturally appropriate marketing and publicity materials such as flyers, emails, newsletters, posters, presentations, brochures, videos, websites, and social media platforms

Assists with Dog Days - New Student Orientation activities for transfer students

Referral of students who are at risk or in academic difficulty to the appropriate support services

Form relationships with transfer center personnel from Fresno State primary feeder community colleges for the purpose of sharing information important to transfer students

Secondary duties:

Attend workshops and conferences as necessary

Promote and maintain an atmosphere of excellent internal and external customer service

Other related duties as assigned

Knowledge, Skills, and Abilities:

Knowledge of:
o Principles, practices and trends of the Student Services field as well as general knowledge of applicable campus and CSU policies, procedures and practices
o Demonstrated knowledge of student development, resources and strategies to promote student success
o Advising and counseling to provide systematic and comprehensive advising to students individually and in groups on complex student related matters and determine appropriate courses of action

Advanced proficiency with current computer office systems and ability to use a broad range of technology, systems, and software packages.(Microsoft Office Suite, Google, Excel and PowerPoint)

Strong communication, presentation, organizational and team-building skills

Skills to manage multiple tasks and priorities including the skills to plan, implement, and assess programming and events by stated deadlines

Listening skills and ability to respond effectively to concerns and problems, including difficult or unpleasant situations

An appreciation and understanding of working in an inclusive, engaging and diverse college environment

Exceptional critical thinking skills demonstrated by the ability to analyze complex situations accurately and adopt effective courses of action

Demonstrated ability to interpret and explain complex rules and regulations and/or respond to inquiries regarding enrollment services functions such as admissions, registration or financial aid

Demonstrated ability to conduct workshops, seminars, and training.

Demonstrated ability to deal appropriately with confidential information and exercise good judgment on sensitive matters.

Ability to:
o Relate effectively with students, institutional personnel, and the public
o Be responsive, innovative, results oriented and student centered in helping students fulfill their academic program requirements
o Collaborate with others to help advance the goals of the department and university
o Show courtesy and respect towards others and promote a positive, service oriented collegial work environment
o Reason logically and use sound judgment and problem-solving skills to recommend creative, effective, and practical solutions
o Create, analyze and evaluate program information and provide data for review in developing and implementing strategies and activities to support student success

A history of regular attendance and positive performance evaluations

Education and Experience:

Bachelor's degree from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution.

Equivalent of three years of progressively responsible professional student services work experience.
o A Master's degree in a job-related field may be substituted for one year of professional experience.

Experience addressing the social, educational, and cultural needs and concerns of transfer and reentry students, veterans, and student parents.

Experience supervising students in a college or university setting.

Preferred Skills:

Experience creating, implementing and maintaining marketing content and various social media platforms to reach a targeted audience.

Experience creating, implementing, running, and assessing programs specifically geared toward transfer students.

Experience with tools such as word-processing, databases (BANNER, OASIS), and web-based programs that typically underpin and support program efforts and improve efficiency of systems and processes.

Skill in managing budgets, monitoring daily business expenditures and transactions and planning for long and short-range expenditures.

Experience hiring, training, and supervising student staff