Job Details

University of Pennsylvania
  • Position Number: 5258761
  • Location: Philadelphia, PA
  • Position Type: Health - Healthcare Administration

Primary Care Veterinary Practice Manager

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Primary Care Veterinary Practice Manager

Job Profile Title
Veterinary Head Nurse

Job Description Summary
The Primary Care Service at Penn Vet is focused on teaching veterinary students' valuable clinical skills with relation to general practice veterinary medicine.

Ryan Veterinary Hospital seeks an adept Primary Care Practice Manager (PCPM) possessing a Certified Veterinary Nurse background to grow our primary care service with their blend of clinical and administrative proficiencies. The ideal candidate will proficiently manage both clinical and nonclinical aspects of our practice, with additional oversight of the surgical program and supervision of service nurses.

Job Description

Supervisory Responsibilities:
  • Manage a growing staff of clinical and surgical nurses
  • Performance management
  • Training and mentoring of new staff and floater nurses
  • Creating Nursing schedules

Nursing Responsibilities:
  • Work collaboratively with interns and 4th year veterinary students while instructing them on proper restraint techniques and nursing skills such as venipuncture, cystocentesis, and vaccine/subcutaneous medication administration.
  • Sedation of patients when required.
  • Instruct and assist 4th year veterinary students on basic skills like nail trims, anal gland expression, collection of ear and skin cytology samples and staining slides.
  • Draw up vaccinations as needed for each patient.
  • Client education and explain discharge instructions to clients. Assist students with these tasks also.
  • Organize and oversee client callbacks and follow up. Students will also help with these tasks, but the nurse will need to oversee the process and follow up on cases when students are not available.
  • Stocking of all Primary Care service supplies, including vaccines.
  • Manage flow of cases during appointment hours. Alert student/clinician when a client has arrived.
  • Assist with animal handling and restraint during physical exams and other procedures including blood collection.
  • Double check that charges are accurate on discharge.
  • Creating instructional labs for students in multiple disciplines as it relates to primary care. These may include venipuncture, IV medication administration, anal gland expression, and cystocentesis.

Administrative Duties
  • Check phone messages on Primary Care Service phone line. Return phone calls as indicated or relay message to student or clinician on the case.
  • Manage prescription refill requests. Reference patient record and notify clinician of prescription request. Once authorized by clinician, call client to notify him/her of the status of the prescription.
  • Assist with orientation of the interns and students.

  • Must be a Certified Veterinary Technician
  • CVPM preferred but any level of practice management considered
  • Minimum 3 years of experience in Management/General Practice.
  • Must have a strong passion for teaching.
  • Proficient with Sedation Techniques.
  • Fear Free Certification

Essential Competencies:
  • Proficient decision-making and strategic thinking abilities.
  • Strong communication and comprehension skills.
  • Analytical mindset with a focus on compliance and resourcefulness.
  • Continuous learning orientation and resilience.
  • Leadership qualities with adaptability.
  • Exceptional Organizational Skills.


M-F 8-4

This position is eligible for a sign-on incentive of $1,000. Please contact Amy Shields, Senior Talent Acquisition Specialist at regarding this position and the sign-on incentive.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
School of Veterinary Medicine

Pay Range
$51,824.00 - $90,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits
  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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