Job Details

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Augusta University-

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

This position plays a critical role in determining eligibility for, and managing the awarding of, student financial aid from federal, state, institutional, and other sourcesparticularly for students attending Augusta Universitys Health Science campus, including students pursuing medical and dental degrees. In alignment with LCME and AU standards, this role supports learners across all stages of their academic journey. Responsibilities include assisting students and their families in completing the FAFSA, providing individualized counseling and advising on available financial aid programs, reviewing documentation, maintaining precise and confidential records, and ensuring full compliance with federal and state laws as well as institutional and system regulations. By ensuring that students - especially those training for careers in health care - have access to necessary resources, this position directly contributes to the enrollment, retention, and graduation of individuals who might otherwise be unable to pursue or complete their education. Note: Some travel is required to meet with medical students on other sites within the State of Georgia.

The duties include, but are not limited to:

COUNSELING:

Provide individualized guidance to students and their families in health science fields, such as medicine and dentistry, regarding financial aid eligibility. Advise on available aid programs, the distribution
and renewal of awards, and complete entrance and exit counseling with loan borrowers.

Provide guidance on financial aid eligibility for medicine and dentistry students.

Advise students on available financial aid programs.

Explain the distribution and renewal of awards.

Conduct entrance and exit counseling for loan borrowers.

Counsel students on how changes, such as withdrawal or failure to meet Satisfactory Academic Progress (SAP) requirements, may affect eligibility.

Provide information on non-aid payment options, including payment plans, to ensure timely payment of institutional charges.

Travel to other sites within Georgia as needed to meet with medical students.

CUSTOMER SERVICE:

Assist students and families with FAFSA submission and completion.

Assist with the submission of required documentation and the verification process.

Work with students to identify and mitigate circumstances that may hinder their academic progress.

Respond to student inquiries and administer student outreach regarding outstanding or incomplete financial aid applications.

Collaborate with federal, state, and outside agencies to report aid awarded so funds can be drawn down.

Work with Augusta University departments regarding admission, registration, academic advising, and account payments related to available student aid.

RECORD MAINTENANCE:

Reconcile FAFSA data with submitted documentation to verify accuracy and resolve inconsistencies.

Review and analyze FAFSA rejections and use problem-solving skills to determine resolutions.

Determine whether special circumstances warrant revisions to FAFSA data or changes to student dependency status.

Revise inaccurate data and report corrections to the Department of Education.

Collect and maintain proper documentation for audits.

AWARDS AND ADJUSTMENTS:

Ensure compliance with federal, state, and local statutes and regulations.

Assist with interpreting and implementing federal, state, and institutional policies and procedures related to student financial aid programs.

Assist with technical functions and reporting requirements.

OTHER DUTIES:

Maintain professional currency through consistent professional development.

Assist with planning and implementation of new initiatives.

Participate in and represent the financial aid department at on- and off-campus events, including events outside regular workdays or hours.

Serve on committees as needed.

Assist and train other staff.

Perform other duties as assigned.

Bachelor's degree from an Accredited College or University and a minimum of two years of progressive experience in financial aid, customer service, financial services, or other relevant work experience.

Preference given to candidates with experience with Department of Education software (i.e. FAA Access, National Student Loan Data Systems (NSLDS), COD, Return to Title IV, etc.) and knowledge of federal tax laws FA module of Ellucian Banner and CampusLogic

ABILITIES
Strong written and verbal communication skills as well as public speaking and presentation skills.

Demonstrated ability to work with a wide range of people and commitment to workforce. Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently.

Knowledge of Microsoft Office environments. Willingness to learn Ellucian Banner, CampusLogic, Slate, and other databases/interfaces.

Ability to counsel students and provide excellent customer service.

Ability to comply with federal and state statutes and regulations regarding eligibility and distribution of student financial aid.

Professional judgment and critical thinking skills for interpreting and applying federal and/or state regulations and guidelines governing the awarding of financial aid to students.

Knowledge of and ability to comply with Family Education Rights and Privacy Act (FERPA) laws.

Ability to prioritize tasks, detail oriented, and possession of a team work spirit.

Ability to establish and maintain effective working relationship with staff, faculty and other constituents.

Willingness to travel to provide training and education. Valid driver's license.

Ability and willingness to maintain confidentiality.

Shift: Days; M-F (Work outside of normal business hours may be required)

Pay Band: B7

Salary: $42,200.00/Annually-$45,373.85/Annually

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

Consider applying with us today!

Applicants are encouraged to tailor their resumes to the position of interest by clearly highlighting relevant work experience and skills gained from previous employment. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role.

https://www.augusta.edu/hr/jobs/

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365