Job Details

Emergency Desk Operations Dispatcher

Position Number: 9887591
Location: Boston, United States
Position Type: Campus Safety and Police

Emergency Desk Operations Dispatcher

Job Description
Emergency Desk Operations Dispatcher

Category
Charles River Campus --> Security/Police
Job Location
Boston, MA, United States
Tracking Code
26500069061003
Posted Date
10/8/2026
Salary Grade
Grade 46
Expected Hiring Range Minimum
$23.13
Expected Hiring Range Maximum
$36.97

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Type
Full-Time/Regular

This position is totally responsible for the operation of the Control Desk at Facilities Management & Planning. This includes after hours, weekends and holidays.
This position is responsible on a 24-hour/7-day basis to receive requests for emergency maintenance and then direct and coordinate the various management, trades and custodial activities.
Creates work orders, properly documents unusual incidents, and notifies appropriate management staff of serious situations involving FM&P or its employees.
Monitors a variety of computerized alarm systems for HVAC, electrical, and plumbing systems, assesses the alarms that come in, and directs the appropriate response.
Maintains a 24/7 point of contact for all FM&P activities.

Required Skills

Associate's or Vocational/Technical degree required, B.A./B.S. preferred.
Three to five years of relevant experience.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural, protective, or culturally significant hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Required Skills

Job Location: Boston, MA
Position Type: Full-Time/Regular
Salary Grade: $23.13-$36.97

To apply, visit https://jobs.silkroad.com/BU/External/jobs/317386