Job Details

Program Manager, Professional Schools’ Financial Aid Programs

Position Number: 9881349
Location: Salt Lake City, United States
Position Type: Financial Aid

Program Manager, Professional Schools' Financial Aid Programs

Job Summary

Manages financial aid programs supporting graduate and professional programs of study, with a primary focus on supporting health, health sciences, and medical programs. Supports effective management of the Office of Scholarships & Financial Aid, including processing, services, and communications. Delivers on-site, off-site, and virtual service to students and colleagues.

Responsibilities
1. PROGRAM MANAGEMENT AND DEVELOPMENT a. Manages designated programs in a manner that helps ensure comprehensive awareness and utilization of funding; adheres to relevant rules, regulations, policies, and practicesb. Ensures appropriate consumer information for designated programs are available to students and colleagues; ensures effective related communications, counseling, and training for students and colleaguesc. Communicates policies and procedures (including rights and responsibilities) to students, families, and colleagues in an accurate, timely, effective, thorough, equitable, and inclusive mannerd. Regularly revises, updates, and distributes manual(s) to ensure awareness of applicable and regulations, policies, and procedures, as well as rights and responsibilities (for students and colleagues)e. Ensures effective advice and counseling provided for inquiries and recipientsf. Fosters constructive working relationships with on- and off-campus program partners and colleaguesg. Ensure award and disbursement records are accurate and all reporting and data submissions are completed accurately and timelyh. On at least an annual basis, assesses composition of and need for designated programs and their utilization; prepares summary of analysis and determines appropriate distribution in collaboration with supervisor and/or Executive Directori. Prepares all contractual agreements and/or memoranda of understanding between the University of Utah and relevant program partners, if required, and ensures draft agreements are reviewed and approved by university legal services staffj. Serves as subject matter expert and lead for designated programs
2. SERVICE, PROCESSING, AND COMMUNICATIONS a. Monitors and adjusts, as appropriate, student financial aid awards to ensure timeliness and accuracyb. Effectively advances processing and service workloads including delivery of services and processing; adjusts accordingly in collaboration with managers to ensure balanced, timely, accurate, well-documented, equitable, and inclusive services and processing within benchmarks established by supervisor and/or office management teamc. Determines eligibility for scholarships and financial aid, including types and amounts to be awarded or adjusted, in accordance with established federal and university standards and guidelinesd. As needed, applies verification and appeals policies/requirements accurately, consistently, fairly, and equitablye. Professionally addresses and works toward resolution of complex or novel situations encountered in processing and service work of officef. Ensures professional delivery of services, including maintenance of data/information security, privacy, and confidentialityg. Follows appropriate records management procedures and complies with recordkeeping and archival requirementsh. Completes multiple complex reports used to monitor and assure service and processing benchmarks, as well as accuracy of eligibility and payments
3. COMPLIANCE AND SUPPORT a. Maintains expertise in laws, regulations, policies, procedures, and high impact practices affecting eligibility for and management of designated programs/processesb. Monitors eligibility determinations for designated programs to ensure they are accurate and reasonable, and that adjustments are made appropriately and timely; ensures maintenance of thorough documentation of eligibility determinations, compliance, adjustments, and all related transactions for purposes of audits and program reviewsc. Maintains access to and a working knowledge of relevant internal and external systemsd. Provides clear and accurate documentation of transactions, conversations, interactions, and edits affecting student eligibility and/or compliance with applicable regulations, statutes, and/or policiese. Adheres to all statutory, regulatory, and policy guidance, including office policies and proceduresf. Maintains privacy and confidentiality of student and family data and informationg. Maintains security of student records and related informationh. Actively participates in and contributes to overall office effectiveness
4. TRAINING AND PROFESSIONAL DEVELOPMENT; PROFESSIONALISM a. Maintains current knowledge of policies, rules, regulations, technical standards, and high-impact practices associated with administering and delivering federal, state, institutional, and private programs, including associated systems and emerging technologiesb. Actively participates in professional meetings, conferences, and workshops; meets and communicates clearly with colleagues in similar positions/roles; researches industry practices; shares resulting knowledge and research with management and staff in order to serve well the students and the institutionc. Participates in approved professional development activities in coordination with supervisord. Ensures area policies and procedures are current and accuratee. Supports financial aid outreach events, ensuring delivered information and question responses are accurate, timely, complete, and professionalf. Maintains professional appearance and demeanor, including when engaging students, families, colleagues, and members of the publicg. Collaborates with other employees on office committees regarding policy, procedures, and training opportunitiesh. Assists in training new employees (permanent and temporary, including interns and graduate assistants), as needed
5. GENERAL OFFICE SUPPORT AND EFFECTIVENESS a. Effectively participates in and oversees area(s) of responsibilityb. Partners in monitoring and assurance that overall office operations are functional, accessible, efficient, compliant, and free of conflicts of interestc. Directs timely and accurate completion of workload, including efficient monitoring and distribution of workload; proactively coordinates with colleagues and managers to ensure effective office-wide coordination and delivery of processing, services, and outreach activitiesd. Routinely and thoroughly reviews output and reports for accuracy and compliancee. Follows established timelines/calendars for projects/tasks; provides updates as necessaryf. Ensures communication of policies and procedures (including rights and responsibilities) to students, families, and colleagues occurs in an accurate, timely, effective, thorough, equitable, and inclusive mannerg. Routinely informs supervisor and senior management team of status updates regarding the designated programs/processes; advises management of anomalies, trends, or patterns affecting student and program eligibilityh. As needed, serves on and/or oversees various office committees, which may include such functions as communications plan, appeals processes, outreach, personnel, forms and publications, etc.; position may also be asked to serve on Enrollment Management and/or University committeesi. Maintains effective working relationships and serves as a resource regarding scholarship and financial aid issues, policies, and proceduresj. Collaborates on office-wide training and development plansk. Performs other duties as assigned by supervisor and/or Executive Director, including providing assistance in other areas within UOSFA during peak or seasonal periods for processing and service

Minimum Qualifications
Bachelor's degree in a related field plus two years of related experience or equivalency (one year of education can be substituted for two years of related work experience). Demonstrated human relations and effective communication skills also required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences
Prefer previous work experience in a higher education setting. Also preferred is the demonstrated ability to work with and serve well a diverse population of student.

Special Instructions

Requisition Number: PRN46410B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday thru Friday; 8:00 -- 5:00 with some weekend and evening work as necessary
Department: 00294 - Financial Aid
Location: Campus
Pay Rate Range: $45,019 to $58,444
Close Date: 01/06/2027
Open Until Filled:

To apply, visit <a href=""https://apptrkr.com/9881349"">https://utah.peopleadmin.com/postings/210412