Job Details

Triage MA

Position Number: 9783876
Location: Salt Lake City, United States
Position Type: Health and Medical Services

Triage MA

Job Summary

Job Summary
The Division of Pediatric Pulmonary and Sleep Medicine at the University of Utah School of Medicine is seeking an experienced Medical Assistant to join our ambulatory clinical care operations as a Triage Medical Assistant. The division consists of 12 full-time faculty, 2 part-time faculty, 6 full-time APPs, 7 clinical nurses, and 1 research medical assistant that practice primarily at Primary Children's Hospital (PCH) and Primary Children's Outpatient Services Building, PCH Lehi.

The Triage Medical Assistant provides assistive care to patients. Facilitates the efficient delivery of patient care, supports the professional role of the licensed staff, and provides support and assistance as directed by licensed staff in rendering basic healthcare to the patient. Assists with clerical functions as a multi-skilled auxiliary worker.

The University of Utah offers a comprehensive benefits package including:

Excellent health care coverage at affordable rates (see the Summary Comparison for more information)
14.2% retirement contributions
Generous paid leave time
11 paid Holidays per year
50% tuition reduction for employees, spouses, and dependent children
Flex spending accounts
University provided basic employee life insurance coverage equal to a salary of up to $25,000
Variety of elective insurance coverage, including life insurance, short and long-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet.
Free transit on most UTA services
Employee discounts on a variety of products and services, including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
Professional development opportunities

Additional benefits information is available at https://benefits.utah.edu/.

Responsibilities
Essential Functions

Handle incoming medical calls; support patient care coordination by engaging with patients, families, clinical teams, and other stakeholders, conducting chart reviews, and problem-solving to address patient needs efficiently over the phone.
Alert care providers to significant changes in patient conditions or other critical information.
Place outbound calls, under physician direction, to relay results, reminders, and care instructions to patients and families.
Process medication refill requests per division-specific protocol.
Deliver patient education as directed and in line with Medical Assistant training, guidelines, care process models, and clinical guidelines.
Assist providers and clinical staff with patient-related paperwork and other division-specific administrative functions as directed.
Assist with scheduling of high-priority or urgent patients as directed by providers.
Review of provider schedules and assist with filling clinic openings working from a patient waitlist / priority list.
Maintenance of provider generated patient waitlist.
Assist with scheduling of procedures, specifically bronchoscopies.
Ensure strict adherence to patient privacy and confidentiality standards.
Actively participate in customer service efforts and quality improvement initiatives.

This position is patient-sensitive and must fulfill all associated vaccination requirements, or be approved for an exemption, prior to the first day of work. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

DisclaimerThis job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
CommentsWorking Conditions and Physical DemandsEmployee must be able to meet the following requirements with or without an accommodation.Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment.Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.

The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. The individual must demonstrate knowledge of the principles of life span growth and development and the ability to assess data regarding the patient's status and provide care as described in the department's policies and procedures manual.

Minimum Qualifications
Required:

Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire

Verifiable completion of one (1) of the following:

State approved EMT course.
One (1) year of Medical Assistant experience in an ambulatory care clinic or other healthcare setting.
Medical Assisting education program.
University Hospital Medical Assistant certification program.

Preferences
Preferences:

Proficiency in computer operations, including using Microsoft Office Suite (Word, Excel, Outlook, etc.).
Ability to navigate electronic medical record (EMR) systems.
Strong typing and data entry skills with accuracy and speed.
Excellent verbal communication and customer service etiquette over the phone.
Ability to troubleshoot basic technical issues and assist in problem-solving.

Applicants will be screened according to preferences.

Special Instructions

Requisition Number: PRN45988B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday Friday, 8:00 AM to 5:00 PM (Start and end times may vary within this timeframe).This position is full-time, 40 hours per week. Regular and punctual attendance is required.
Department: 00848 - Pediatric Administration
Location: Campus
Pay Rate Range: $18.16 - $24.96
Close Date: 11/24/2026
Open Until Filled:

To apply, visit <a href=""https://apptrkr.com/9783876"">https://utah.peopleadmin.com/postings/207968