STUDENT SUCCESS SPECIALIST, QUESTROM Online Master's in AI Business
Job Description STUDENT SUCCESS SPECIALIST, QUESTROM Online Master's in AI Business
Category Charles River Campus --> Professional Job Location BOSTON, MA, United States Tracking Code 26501014710605 Posted Date 6/9/2026 Salary Grade Grade 46 Expected Hiring Range Minimum $55,300.00 Expected Hiring Range Maximum $69,700.00
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
Position Type Full-Time/Regular Questrom School of Business is seeking qualified applicants to join our growing team of student success professionals for the Online Master's in AI in Business (AIB) program. The Student Success Specialist will be responsible for monitoring students' academic progress, providing guidance in determining students' interests and objectives, and helping students to locate and navigate the resources they need to successfully complete their degree programs. In addition, Student Success Specialists execute events and programs to foster community throughout the program. Responsibilities:
Provide comprehensive academic advisement to a portfolio of Online Master's in AI in Business students
Help assigned students to plan and map out their path to degree completion
Participate in outreach efforts to re-enroll students each semester
Monitor student progress in order to intervene, guide, and recommend solutions to academic difficulties
Maintain current knowledge of prerequisites, graduation requirements, university procedures, policies, and other student services
Collect retention-related student data for periodic reports
Plan and execute events to build community throughout the program
Create and update resources for AIB students Job Function 1 (50%) Advising: Provide comprehensive academic advisement to a portfolio of Online Master's in AI in Business students. Help assigned students to plan and map out their path to degree completion. Participate in outreach efforts to re-enroll students each semester. Monitor student progress in order to intervene, guide, and recommend solutions to academic difficulties. Maintain current knowledge of prerequisites, graduation requirements, university procedures, policies, and other student services. Due to the online nature of the program and the national/international student population, a flexible schedule will be required including days, evenings, and weekends. Job Function 2 (30%) Community Building & Support Programming: Plan and execute virtual events and programs to provide engagement opportunities and support for students. Create and update resources for students. Collaborate with other offices at BU as needed. Job Function 3 (20%) Reporting: Prepare timely reports on student progress and retention. Work with data analysts to identify trends to improve student support. Required Skills Minimum Qualifications (Required):
3 years of experience, specifically advising experience with adult learners and/or online students preferred
Strong communication skills both orally and in writing
Customer service orientation with desire to help others succeed in reaching their goals
Ability to establish and maintain interpersonal relationships with students
Experience with observing, receiving and otherwise obtaining information from relevant sources, and keeping records in CRM (Salesforce preferred)
Strong computer skills and ability to quickly adapt to new technology
Motivation for delivering empathetic, compassionate, consistent, accurate, developmental, student-focused, appreciative, and honest advising
Must be able to work a flexible schedule including days, evenings, and weekends
The successful candidate will have demonstrated commitment to and relevant ability in competently working with diverse student populations
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
Required Skills
Job Location: BOSTON, MA Position Type: Full-Time/Regular Salary Grade: $55,300.00-$69,700.00
