Job Details

Associate Director, Campus Visits and Welcome Center

Position Number: 6891038
Location: Augusta, GA
Position Type: Admissions/Enrollment

Associate Director, Campus Visits and Welcome Center

Job ID: 294266
Location: Summerville Campus
Full/Part Time: Full Time
Regular/Temporary:

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About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Location

Augusta University-

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

Job Summary

The Associate Director of Campus Visits and the Welcome Center plays a pivotal role in shaping the first impressions and experiences of prospective students and their families. This position oversees the planning, execution, and assessment of all on-campus, off-campus, and virtual recruitment events and manages the daily operations of the Gretchen B. Caughman Student Welcome Center. The Associate Director ensures that every visitor's interaction reflects the institution's mission, brand, and commitment to student success.

Responsibilities

STRATEGIC RECRUITMENT SUPPORT: Develop events and programs that effectively support both recruitment (encouraging applications) and yield (converting admitted students to enrolled students) as part of the overall undergraduate admissions strategy, drawing upon trends and real-time data. Design all event programming so that it contributes to meaningful connections between prospective students, families, and the AU campus community. Serve as a key member of the Office of Undergraduate Admissions leadership team, contributing to departmental decisions that support meeting the enrollment goals of Augusta University. Utilize CRM and event management platforms to manage registrations, communications, and post-visit follow-up. Analyze visitor and event data to inform strategic decision-making and enhance conversion metrics to meet application and enrollment goals. Ensure event and visit programs are accessible to all participants.

WELCOME CENTER LEADERSHIP: Oversee the daily operations of the Gretchen B. Caughman Student Welcome Center, ensuring a welcoming, informative, service-oriented environment for all visitors. Hire, train, lead, and mentor full-time staff to successfully execute campus visit programs (Coordinator, Office Specialist). Develop and maintain visit program operating procedures, campus tour routes, and information sessions that align with recruitment goals and brand messaging. Oversee the Coordinator of Campus Visit Experiences in hiring, training, and supervision of 1828 Ambassadors (student tour guides) and student support staff, fostering a culture of excellence and hospitality. Collaborate with campus partners (Facilities, Public Safety, Parking, Transportation, Housing, Dining, etc.) to ensure seamless visit experiences. Manage all aspects of the Student Welcome Center used by other AU partners and external agencies.

EVENT PLANNING AND MANAGEMENT: Provide leadership for the design, coordination, and execution of major admissions events, including preview days, admitted student programs, and school counselor events. Partner with campus constituents in Enrollment & Student Affairs, the Academic Colleges, and others to deliver engaging, high-quality experiences that highlight the university's academic programs and campus life. Provide oversight on event logistics, including space reservations, catering, AV, registration systems, and event communication. Manage all assigned financial resources for visit programming and the Welcome Center, leading with fiscal responsibility and oversight. Lead post-event assessments, data tracking, and continuous improvement efforts to measure event impact on applications, visits, and yield.

COLLABORATION AND COMMUNICATION: Serve as a member of the Office of Undergraduate Admissions leadership team. Serve as a key liaison between Undergraduate Admissions and campus stakeholders involved in event programming and visitor engagement. Represent the Office of Admissions on university committees related to campus events and visitor experiences. Provide guidance and support to campus colleagues hosting recruitment-related events.

Required Qualifications

Bachelor's degree from an accredited college or university and a minimum of four years of experience in event management or planning, college admissions, or higher education programming or administration.

Preferred Qualifications

Master's degree from an accredited college or university in Higher Education, Marketing, Communications, or a related field. Experience with campus visit programs or admissions recruitment events. Experience in Technolutions Slate CRM. Experience advising student ambassadors or student employees. Experience supervising full-time staff.

Knowledge, Skills, & Abilities

Proficient in Microsoft Office and other computer software/databases.
Proficiency with CRM or event management software (e.g., Slate, Salesforce, Cvent).

SKILLS
Excellent interpersonal, written, and verbal communication skills.
Detail-oriented with strong prioritization and organizational skills.
Exceptional customer service skills.
Strong project management and presentation skills.

ABILITIES
Ability to maintain confidentiality.
Demonstrated ability to manage multiple priorities.
Demonstrated ability to use data to inform planning and assess outcomes.
Ability to respond quickly to last-minute changes.
Ability to make fast, efficient decisions under pressure.

Shift/Salary/Benefits

Shift: Days; M-F (Work outside of the standard business hours may be required)

Pay Band: B11

Salary: $56,600/annually-$69,200/annually

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today!

Applicants are encouraged to tailor their resumes to the position of interest by clearly highlighting relevant work experience and skills gained from previous employment. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role.

https://www.augusta.edu/hr/jobs/

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=294266&PostingSeq=1