Job Details

Communications Specialist - Dept

Position Number: 6847791
Location: Augusta, GA
Position Type: Communications - Media & Communication Studies

Communications Specialist - Dept

Job ID: 293888
Location: Summerville Campus
Full/Part Time: Full Time
Regular/Temporary:

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About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Location

Augusta University'

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

College/Department Information

The Office of the Registrar at Augusta University strives to serve our community with excellence, integrity, accuracy and efficiency. We provide superior customer service while maintaining and preserving student academic records, supporting academic progress and providing academic certification. Our office serves as a resource to students, faculty, staff and alumni.

The Registrar's Office strives to:

Provide the highest quality service to students, faculty, staff and the community in a courteous and professional manner. Develop and implement standard operation procedures that will ensure the accuracy, integrity, security and preservation of academic records. Complete frequent peer analysis, stay informed on industry best practices, utilize the latest technology and encourage suggestions from our customers for delivering quality service. Provide professional development opportunities to expand the individual potential of Registrar employees to meet the needs of the department and university.

Job Summary

The Communications Specialist for the Registrar's Office is responsible for developing, managing, and delivering clear, accurate, and timely communications to students, faculty, staff, and campus partners. This position continuously reorganizes, refreshes, and maintains the Registrar's Office web presence, oversees communication workflows across multiple platforms, manages social media content, and serves as the primary liaison for key communication systems, including Pathify, Slate, and Apex. The specialist ensures all messaging aligns with institutional standards and supports departmental goals related to student success, registration, academic records, and policy awareness. They will serve as the communication representative for all Registrar projects. Completes other duties as assigned.

Responsibilities

STUDENT-FACING COMMUNICATIONS: Execute targeted campaigns for registration periods, deadlines, and policy updates. Implement automated messaging through Slate integrated with Banner. Standardize and simplify student-facing language for clarity. Maintain a comprehensive communication map to ensure timely, coordinated outreach.

DIGITAL CONTENT DEVELOPMENT: Produce instructional videos and guides for registration, course planning, and transcript requests. Enhance Pathify presence with accessible, visually consistent content. Integrate key student services (registration, degree audit, profiles) into the portal for seamless navigation.

WEB CONTENT MANAGEMENT: Lead full redesign of Registrar's website to align with AU branding and accessibility standards. Use analytics to monitor engagement and drive continuous improvement. Maintain site organization for optimal user experience.

INTERNAL COMMUNICATIONS AND DOCUMENTATION: Update and manage critical internal documents (Scheduling Manual, Catalog templates). Deliver timely communications to faculty/staff on registration, policy changes, FERPA, grading, etc.

MARKETING AND BRAND ALIGNMENT: Serve as liaison with AU Communications to ensure all messaging reflects institutional tone and branding.

ANALYTICS AND CONTINUOUS IMPROVEMENT: Track engagement across web, email, Pathify, and video content. Identify pain points and recommend CRM-based solutions to reduce email dependency.

DATA AND BRANDING COMPLIANCE: Review analytics for adherence to AU and IE standards. Propose new data views based on campus feedback.

ADDITIONAL INITIATIVES: Manage crisis communications for system outages. Support social media announcements via AU main channels. Conduct surveys to measure communication effectiveness and inform improvements.

: Perform all other duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university in communications, marketing, public relations, higher education, or a related field.

Preferred Qualifications

Experience in higher education, especially in student services or academic operations. Knowledge of Pathify, Slate, or Apex (or comparable CRM/communication systems). Basic graphic design skills (e.g., Canva, Adobe Creative Suite). Understanding of accessibility standards for web and digital communications.

Knowledge, Skills, & Abilities

Familiarity with website content management systems.

Experience creating digital content and managing communication platforms.

SKILLS
to assist customers in a concise, comprehensive manner.

Detail-oriented with strong prioritization and organizational skills.

Strong writing, editing, and proofreading skills with attention to detail.

ABILITIES
Ability to maintain confidentiality.

Ability to retain information as provided during training and day-to-day operations.
Ability to manage multiple deadlines and work in a fast-paced, collaborative environment.

Ability to operate a computer and to maintain a position at a computer for 8 hours per day, 5 days per week.

Shift/Salary/Benefits

Shift: Days; M-F

Pay Band: B7

Salary: $20.28/hourly-$25.34/hourly

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today! https://www.augusta.edu/hr/jobs/

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=293888&PostingSeq=1