Job Details

Graduate Student Service Specialist

Position Number: 6790095
Location: Kennesaw, GA
Position Type: Student Affairs and Services

Graduate Student Service Specialist

Job ID: 293155
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

The Graduate Student Services Specialist oversees the graduate assistantship program and provides support to ensure graduate students' progression through the academic programs. Manages student progression essential for a successful graduate student experience. Serves as the primary counselor for students in assigned programs. Works with students individually and organizes and delivers group orientation and information sessions on issues relevant to graduate student progression.

Responsibilities

KEY RESPONSIBILITIES:
1. Oversees the graduate assistantship program including student hiring processes including some job posting, communicating guidelines, verifying qualifications, and preparing student work performance reviews; as well as facilitating onboarding procedures.
2. Analyzes and prepares reports related to graduate assistantship activities.
3. Manages the GA budgets, handles students' funds records, and verifies allocation with oversight of the Dean.
4. Facilitates the student hiring process, serving as a liaison between hiring units, the graduate college, and HR.
5. Collaborates with Academic units, HR, Registrar, Bursar, procurement, travel and other university offices to address student needs, advocate for graduate students across campus, and to accomplish effective and efficient management of budget comprising millions in funds.
6. Serves as a counselor for students and faculty in assigned programs, providing individual guidance and support, including assistance with form submission.
7. Communicates with academic colleges on their allocations, policies and processes.
8. Manages the graduate student OSTW process.
9. Assists with processing various forms related to the graduate student life cycle from enrollment to graduation. Ensures accurate and up-to-date student data in the required systems.
10. Collaborates with other graduate college staff members to organize, design, plan, and deliver workshops tailored to graduate student needs

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education

Other Required Qualifications
Current, valid, and unrestricted driver's license

Required Experience
Three (3) years of related work experience in a higher education environment, preferably in a student support role

Preferred Qualifications

Preferred Educational Qualifications
An advanced degree from an accredited university of higher education in a related field

Preferred Experience
Experience utilizing a CRM Target X/Salesforce preferred.
Experience with Banner, OnBase, Degreeworks, SAS, or other student data systems.
Experience creating and managing orientations, virtual and in-person.

Knowledge, Skills, & Abilities

ABILITIES
Able to monitor, manage, and maintain Excel balance spreadsheets and balance sheets.
Able to process graduate student forms and troubleshoot as needed.
Able to handle multiple tasks or projects while meeting assigned deadlines.

KNOWLEDGE
Knowledge and understanding of general graduate admission, progression, and funding requirements

SKILLS
Excellent interpersonal, initiative, teamwork, problem-solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills.
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow-up skills
Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.

Other Information

This is not a supervisory position.
This position has financial responsibilities.
This position will be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time

Background Check

Standard Enhanced
Education
DMV

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening
results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=293155&PostingSeq=1