Job Details

Financial Aid Specialist II

Position Number: 6453786
Location: Hartford, CT
Position Type: Financial Aid

Financial Aid Specialist II

Details:
Posted: August 7, 2025
Level: Community College Professional 17, 12-month, tenure track position.
Hours: Full-time, 35 hours per week
Closing Date: Applications must be submitted by 5:00pm (EST) on Wednesday, September 3, 2025.

Location:
CT State Naugatuck Valley - Danbury campus
7 West St, Danbury, CT 06810
**This position is not remote**
For more information about CT State Community College and the campus please visit Home - CT State

CT State Community College Mission:
Connecticut State Community College provides access to academically rigorous and innovative education and training focused on student success. The college supports excellence in teaching and learning, makes data-informed decisions, promotes equity, and advances positive change for the students, communities and industries it serves.

CT State Community College Vision:
Connecticut State Community College is recognized for exceptional student success, educational leadership and transformative collaboration with business and industry, government, educational and key stakeholders while advancing diverse opportunities for Connecticut's citizens and communities.

CT State Community College Equity Statement:
Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Anticipated Start Date:
October 2025

Position Summary:
The Financial Aid Specialist II assists in the operation of the financial aid programs at the college, while providing guidance to students. The incumbent assists in the management of federal, state, and institutional funding sources, as well as the accurate processing of all financial aid application and student loan materials within a highly automated environment. The Financial Aid Specialist II provides student service in person and utilizing other communication channels to assist with the financial aid process for students and families. A major function of this position is leading collaborative efforts for attracting and retaining students. This position is located on ground at a campus location.

Example of Job Duties:
Under the direction of the Campus Supervisor for Financial Aid Services, the Financial Aid Specialist II is responsible for effective performance in these essential duties:

Maintains the front counter for all student-facing, in-person activity.
Provides excellent service to students, their families, outside agency personnel, and members of the college community.
Assists students with the completion of all aspects of the financial aid process, including FAFSA completion, financial literacy, and other associated areas.
Counsels and assists prospective and currently enrolled students and their families on the FAFSA application process and eligibility for financial aid, including the facilitation of workshops.
Provides information on eligibility requirements, application processes and procedures, status of financial aid application and award, and required additional documentation as needed.
Determines if the student's inquiry requires further follow-up and directs the inquiry to the appropriate source for resolution, as necessary.
Responds in a timely manner to student inquiries through a variety of communication techniques.
Provides outbound communications to students, as needed.
Trains and leads student workers, as needed.
Responsible for special projects within the office, under the direction of the Campus Supervisor.
Awards and repackages students under the direction of the Campus Supervisor.
Resolves C-Flags, Rejects, Verification, and Conflicting Information cases.
Reviews student ISIRs for discrepancies in dataload and follows up with students as needed.
Responsible for the quality assurance and document linking within the imaging system.
Monitors the academic performance of student aid recipients in accordance with Satisfactory Academic Progress regulations, including the enforcement of SAP Appeals and Academic Plans.
Maintains current and complete knowledge of federal, state, and institutional financial aid regulations.
Reviews and processes student loan requests in accordance with federal law and regulations.
Maintains an alpha caseload to ensure necessary documents are received and conflicting information resolved to ensure aid can be disbursed.
Runs/creates reports to assist the needs of the campus.
Assists in supplying any data needs for campus reporting.
Adheres to all office policies and procedures.
Interacts favorably with any third-party vendors.
Works with grant, loan, and reporting functions within all federal systems, including COD, CPS, and NSLDS, as needed.
May participate on campus-based Satisfactory Academic Progress Appeal Committee.
May review student files for Professional Judgment requests.
Performs other duties and tasks to support the overall success of the division.
May involve occasional evening or weekend work.

In addition to the accountabilities listed above, the incumbent is required to carry out the essential duties of: Attendance and participation at convocation and commencement ceremonies; Service on assigned committees and task forces; Attendance and participation at committee, staff, informational and professional meetings. These may involve attendance at evening or weekend events.

This posting includes qualifications, experience and skills but is not limited to the full specifications stated in the job description.

Minimum Qualifications:
Bachelor's degree in an appropriately related field together with two (2) or more years of related experience in financial aid in higher education or related field; or a combination of education, training and experience which would lead to the competencies required for successful performance of the position's essential duties.

Incumbents are required to have demonstrated advanced knowledge and abilities in the following:

An ability to relate favorably to students, parents, and college staff.
Knowledge of state and federal financial aid rules and regulations.
Strong organization and analytical skills.
The ability to multi-task with complex subject matter in a fast-paced environment.
Must possess strong interpersonal and presentation skills.

Candidates must possess proven ability to effectively work with culturally, linguistically, and ethnically diverse faculty, staff, and students. They are expected to have excellent interpersonal oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams etc.).

Preferred Qualifications:

Experience using a Student Information System such as Banner (or comparable system).

Starting Salary:
Minimum Salary range; $68,623- $73,234 approximate annual plus excellent State of CT medical insurance, retirement, and related fringe benefits. The salary will be based on the selected candidate's qualifications such as education and job-related experience, and internal equity.

We offer a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include generous leave policies; several retirement plans; and many choices for comprehensive health insurance. You also have access to many additional benefits to save for retirement, protect your family & more with supplemental benefits. Tuition reimbursement may apply if applicable. For more information, please visit our website at: CSCU - Human Resources - Future Employees.

Application Instructions:
To apply you must submit a cover letter and resume. The cover letter may be entered as text in the corresponding box, or it can be uploaded as a combined file with the resume.

Incomplete applications or those submitted after the closing date will not be considered and links to other sources to view resumes are not acceptable. To apply via our website, visit www.ct.edu/hr/jobs.

Selection Procedure:
Following the closing date, application materials will be evaluated by a selection committee. Candidates selected for further consideration will be limited to those applicants who are best qualified based on the minimum and preferred qualifications and who have submitted all the required documents by the closing date and time listed on the job announcement. Candidates who have been selected and approved to interview will be contacted, and finalists will be recommended for further consideration by the Hiring Manager for final selection and recommendation for employment. The selection process may also include practical exercises (i.e., teaching demonstration and/or other written, technical, manipulative, or simulation exercises) to evaluate candidates' qualifications.

Background Screening:
All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check, including granting permission to contact current and previous employers for verification. CSCU is committed to providing a safe campus community. Background investigations include reference checks, a criminal history record check and, when appropriate, a financial (credit) report or driving history check.

Continuing Notice of Nondiscrimination
CT State Community College does not discriminate on the basis of age, ancestry, color, national origin, gender identity or expression, genetic information, learning disability, marital status, intellectual disability, physical disability (including but not limited to blindness), present or past history of mental disability, prior criminal record, race, religious creed, sex (including pregnancy and sexual harassment), sexual orientation, retaliation for previously opposed discrimination or coercion, veteran status, victims of domestic violence, sexual assault, and/or trafficking or any other federal or state protected class in its employment, programs, and activities, unless the provisions of Section 46a-80(b) or 46a-81(b) of the Connecticut General Statutes are controlling or there are bona fide occupational qualifications excluding persons in one of the above protected groups.

For information regarding the nondiscrimination, disability, and Title IX policies/procedures, contact: John-Paul Chaisson-Cardenas, Vice President for Diversity, Equity, and Inclusion, CT State Community College, 185 Main Street, New Britain, CT 06051, 860-612-7056 or johnpaul.chaissoncardenas@ctstate.edu.

CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER.

To apply, visit https://ctstatecommunitycollege.applytojob.com/apply/WoteiYiWTo