Job Details

University of Colorado System Administration

Benefits Professional

Position Number: 6369873
Location: Denver, CO
Position Type: Human Resources

Benefits Professional

Benefits Professional - 37235 University Staff

Description
Join Our Team and Make a Difference in Higher Education!

At the System Administration office at the University of Colorado, we are dedicated to building a workplace where everyone feels valued, supported, and empowered to thrive. Our office is committed to fostering a culture where employees find community, a sense of belonging, and the opportunity to contribute meaningfully to our mission and purpose.

By joining our team, you'll have a direct impact on shaping the future of higher education. In addition to the Office of the Board of Regents, the University of Colorado's system administration includes 19 units that provide essential services to CU's campuses in Aurora, Boulder, Colorado Springs, and Denver, as well as the Office of the President. While not a part of any one campus, we are proud to serve in the centralized office for the University system. Together, we ensure CU continues to deliver outstanding education, groundbreaking research, and valuable service to our communities.

We believe in creating an environment where the unique experiences and perspectives of everyone are embraced, enriching the work we do and the strategic outcomes we pursue. If you're passionate about making a difference, contributing to a dynamic team, and supporting a mission that matters, we encourage you to apply and be part of our journey. Learn more about CU System Administration.

Position Summary:

The Benefits Professional is an integral part of the Benefits Services team and is responsible for consultation with employees on their health and retirement benefit plans. This position assists employees who call or email the Benefits department and utilizes computer-based resources to review and retrieve information. The Benefits Professional uses their expertise and knowledge to assist Benefits Administration to meet the department's service level expectations which include, but are not limited to, providing service, support, assistance, and counseling to university faculty, staff, retirees, and their dependents regarding the University of Colorado's benefits plans.

This position educates current, new, and prospective faculty, classified staff, university staff, retirees, and surviving spouses on all university and state benefit programs, policies, and procedures by clarifying and interpreting applicable laws, regulations, and contract provisions.

This position reports to the Manager of Benefits Administration and is exempt from the State of Colorado Classified Staff system.

Where You Will Work:

Hybrid - this role is primarily remote with intermittent requirements to go to the uptown Denver office. While all qualified applicants are encouraged to apply, priority consideration will be given to candidates who reside in Colorado.

Equal Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Duties & Responsibilities:

Duties and responsibilities of the position include, but are not limited to:

Serves as a caring problem solver and benefit guide to assist all employees, retirees, and dependents with their benefit inquiries.
Counsels all new, current, and retired employees and dependents on their health, disability, life insurance and retirement benefits via telephone, e-mail, appointment, or as a walk-in customer to enable employees to get accurate information.
Describes mandatory and supplemental retirement plan options and survivor benefits and explains eligibility and the enrollment process by clarifying and interpreting university and retirement plan policies.
Serves as a liaison between university, employee, and outside entities (e.g. Healthcare and Retirement Plan Providers) to resolve benefit, eligibility, or claims issues.
Tracks all work and customer communication using the Cherwell Ticketing system.
Contributes to communications and website information as appropriate by tracking and reporting frequently requested information or new developments.
Prepares written information for employees, departments, and vendors as requested.
Updates and maintains integrity of Human Capital Management (HCM) system's employee and dependent database by reviewing, auditing, and correcting payroll and benefit documents and data entry.
Prepares adjustments to pay records by preparing and entering adjustments and requesting refunds or one-time payments as appropriate.
Reviews reports as needed to provide information on topics such as incorrect benefit codes, data set-up, and employee payments.
Determines appropriate user data entry for transferring (in or out) employees, including determining when to pay out leave balances (or transfer), benefits deductions.

What We Offer:

Salary: The anticipated hiring range has been established at $56,000-$57,000.

CU System Administration takes into consideration a combination of the selected candidate's education, training and experience as it relates to the position, as well as the position's scope and complexity, internal pay equity and external market value when determining a salary level for potential new employees.

Benefits: With our unparalleled range of benefits, including top-notch healthcare, comprehensive wellness programs, enriching professional development, and a dynamic work-life balance, we ensure your holistic growth and happiness.

No-cost or low-cost medical & dental plan options, some inclusive of IVF assistance.
Disability, Life, Vision Insurance options.
Multiple retirement planning options including a mandatory 401(a) plan where CU contributes 10% of your gross pay, a 401k or 403b plan and a 457 deferred compensation plan.
Pre-tax savings plans, such as Health care and Dependent care flexible spending accounts.
Embrace a healthy work-life balance with ample sick and vacation leave, along with at least 12 paid holidays. This includes a dedicated week off for winter break.
6 weeks of parental leave to adjust to the joys of parenthood.
A tuition benefit program for you and/or your dependents.
Free RTD EcoPass and Free Onsite Parking at our 1800 Grant Street Office.
Many additional perks & programs with the CU Advantage.

Additional taxable fringe benefits may be available.

For more information on benefits programs, please review our Comprehensive Benefits Guide.

Access our Total Compensation Calculator to see what your total rewards could be at CU. (This position is a University Staff position)

Qualifications:

Minimum Qualifications:

Please ensure your resume includes any and all relevant experience to be accurately assessed against these qualifications. You must meet all minimum requirements listed at the time of application to be considered for this role.

Bachelor's degree from an accredited institution of higher education, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis)
One (1) year of professional experience in a Human Resources, Insurance, or a Customer Service related role.

Preferred Qualifications:

Two (2) years of professional experience in a Human Resources, Insurance, or a Customer Service related role.
Experience with the benefits/personnel administration of medical, dental, flexible spending, COBRA, savings plans, and/or defined contribution retirement plans.
Knowledge about HMO, PPO and POS healthcare plans, IRC Section-125, Flexible Spending plans, ACA and/or COBRA regulations.
PeopleSoft HCM experience.

Knowledge, Skills, and Abilities:

To be successful in this position, employees will need to know the following:

Serves as a caring problem solver and benefit guide to assist all employees, retirees, and dependents with their benefit inquiries.
Counsels all new, current, and retired employees as well as dependents on their health, disability, life insurance and retirement benefits via telephone, e-mail, appointment, or as a walk-in customer to enable employees to get accurate information.
Describes mandatory and supplemental retirement plan options and survivor benefits and explains eligibility and the enrollment process by clarifying and interpreting university and retirement plan policies.
Serves as a liaison between university, employee, and outside entities (e.g. Healthcare and Retirement Plan Providers) to resolve benefit, eligibility, or claims issues.
Tracks all work and customer communication using the Cherwell Ticketing system.
Contributes to communications and website information as appropriate by tracking and reporting frequently requested information or new developments.
Prepares written information for employees, departments, and vendors as requested.
Updates and maintains integrity of Human Capital Management (HCM) system's employee and dependent database by reviewing, auditing, and correcting payroll and benefit documents and data entry.
Prepares adjustments to pay records by preparing and entering adjustments and requesting refunds or one-time payments as appropriate.
Reviews reports as needed to provide information on topics such as incorrect benefit codes, data set-up, and employee payments.
Determines appropriate user data entry for transferring (in or out) employees, including determining when to pay out leave balances (or transfer), benefits deductions.

How to Apply:

For full consideration, please attach the following as separate documents to your application:

A cover letter identifying the job specific minimum qualifications you possess
A resume including any and all relevant experience to be accurately assessed against the qualifications listed in the posting.

Please ensure you check the "Job Specific Attachments" box next to each document on the "Required Documents" page of the application for the appropriate documents to be attached.

Per the Colorado Job Application Fairness Act, you are not required to provide your date of birth, dates of school attendance, or dates of graduation on your resume or cover letter. If an application requires additional materials, such as a transcript or certification, you may redact identifying information relating to your date or birth, dates of school attendance, or dates of graduation.

When to Apply:

For full consideration completed applications must be submitted by July 22nd. Reference checking is a standard step in our hiring process. You may be asked to provide contact information, including email addresses, for up to five references as part of the search process for this position. *Please note: All application materials must be submitted through CU Careers; emailed materials will not be considered.*

Sponsorship Statement:

We are unable to sponsor applicants for work visas for this position.

Background Check Statement:

The University of Colorado is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial history, motor vehicle history and/or fingerprinting background check. The Immigration Reform and Control Act requires that a verification of employment eligibility be documented for all new employees by the end of the third day of work. The University of Colorado is committed to diversity and equality in education and employment.

ADA Statement:

We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting. Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: systemhr@cu.edu.

Application Materials Required: Cover Letter, Resume/CV

Job Category: Human Resources

Primary Location: Denver Department: S0001 -- System Administration - 51000 - Employee Services

Schedule: Full-time

Posting Date: Jul 9, 2025

Unposting Date: Ongoing Posting Contact Name: systemhr.recruiting@cu.edu Posting Contact Email: systemhr.recruiting@cu.edu Position Number: 00702972

To apply, visit https://cu.taleo.net/careersection/2/jobdetail.ftl?job=37235&lang=en