Job Details

Assistant Director of CRM Services and Systems

Position Number: 6369760
Location: Boulder, CO
Position Type: Computing - Management/Director

Assistant Director of CRM Services and Systems

Requisition Number: 65814
Location: Boulder Colorado
Employment Type: University Staff
Schedule: Full Time
Posting Close Date: 16-Jul-2025
Date Posted:

Job Summary

The Office of Information Technology encourages applications for an Assistant Director of CRM Services & Systems! This role plays a pivotal role in translating institutional CRM strategy into operational excellence. Working with the Director of Learner Engagement Technology, this position provides technical and operational leadership for CU Boulder's enterprise CRM ecosystem, with a focus on Salesforce and Education Cloud.This role is responsible for the execution and delivery of CRM services, ensuring that systems are scalable, secure, and aligned with institutional goals. The Assistant Director supervises the day-to-day operations of CRM platforms, manages vendor relationships and licensing, and leads a team of technical and strategic staff, including the CRM DevOps Manager and Business Analysts. The Assistant Director serves as the liaison between strategic vision and tactical execution, ensuring that CRM initiatives are implemented effectively, meet service-level expectations, and deliver measurable value to the university. CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

Vision:

Office Information Technology will be valued by campus as a strategic, inclusive and innovative partner in advancing learning and discovery in order to enable CU Boulder to be a premier public university.

Mission:

Office Information Technology enables campus priorities by providing high-value IT services and solutions.

Values:

Trust, as a foundation for how we engage with one another and with campus partners, along with
Avid curiosity in how to better support the campus and our stakeholder's while
Fostering empowerment and authentic engagement among ourselves and
Celebrating inclusivity that promotes a sense of belonging while acknowledging that each person is unique and valued.

Strategy:

Office Information Technology will advance learning and discovery by delivering high-value reliable IT services and solutions that:

Provide a fluid and adaptable academic and student experience
Enable research competitiveness and
Deliver core infrastructure and enterprise IT services for business effectiveness.

Based on our departmental goals and our commitment to diversity and inclusive excellence, CIO Information Technology particularly welcomes applications from candidates whose knowledge, skills, and abilities, and desire to contribute to an inclusive campus environment, will help us achieve our vision of a diverse and inclusive community.

What Your Key Responsibilities Will Be

Operational Leadership & Service Delivery:

Lead the implementation and continuous improvement of CRM systems and services, ensuring alignment with institutional goals and technical standards.
Supervise system architecture, integration, and performance of Salesforce and related platforms.
Manage vendor relationships, licensing, renewals, and compliance for CRM-related software.
Ensure alignment to OIT service management practices, including incident, change, and configuration management.
Supervise and report on service delivery metrics and operational KPIs.
Collaborate with product managers/owners to define strategic objectives, prioritize initiatives, and allocate resources effectively.

Team Management & Technical Oversight:

Supervise the CRM DevOps Manager and a team of CRM Business Analysts, providing guidance, mentorship, and performance management.
Coordinate multi-functional collaboration between development, operations, and business analysis teams.
Provide technical leadership and act as a partner concern point for sophisticated CRM issues.
Foster a culture of accountability, innovation, and continuous learning within the CRM team.

Strategic Execution & Stakeholder Engagement:

Translate the Director's strategic vision into actionable roadmaps and operational plans.
Collaborate with campus partners to ensure CRM services meet evolving user needs.
Participate in governance and planning committees to represent CRM operational perspectives.
Support organizational change and user adoption strategies in collaboration with the CRM Solutions & Strategy Manager.

Budget & Resource Management:

Support budgets for CRM services, including forecasting for licensing, staffing, and infrastructure needs.
Find opportunities to consolidate or sunset tools to optimize costs and improve service efficiency.

Professional Development:

Maintain proficiency, certifications, and acquire knowledge by reading trade journals, attending conferences, seminars and classes, participating in discussions with colleagues, peer institutions, and coordinating with vendors.

What You Should Know

This position typically works standard business hours, plus after hours on-call rotations.
This position is in a hybrid work situation, with the potential to be on-campus 1-2 days per month or as needed for business requirements.

What We Can Offer

Salary: $118,830 - $133,665.

Benefits

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be collaborative. Be flexible. Be Boulder.

What We Require

Bachelor's degree in computer science, information systems, business administration, or related field or a combination of education and experience as detailed below may be substituted for the degree on a year-for-year basis.
4 years of experience which includes:

Implementation of, direct management of and troubleshooting in Customer/Constituent Relationship Management (CRM) Systems, and
Leading and managing technical and operations teams.

What You Will Need

Superb communication skills, with the ability to effectively communicate complex technical information to a variety of audiences.
Demonstrated ability to coordinate and be responsible for the collaborative efforts of developers, operations analysts, and business analysts, ensuring alignment with project goals and objectives.
Expert-level knowledge of the Salesforce CRM system, with a track record of successful implementation and management.
Proven knowledge of budget management and standard processes.

Special Instructions

To apply, please submit the following materials:

A current resume.
A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.
Please apply by July 16, 2025 for consideration.
Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

To apply, visit https://jobs.colorado.edu/jobs/JobDetail/Assistant-Director-of-CRM-Services-and-Systems/65814