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Customer Service Rep Associate
Job Opening ID: 182399
Work Location: Ann Arbor Campus
Full Time/Part Time: Full-Time
FLSA Status: Nonexempt
Organizational Group: Maintenance Services
Department: Work Management
Posting Begin/End Date: 1/06/2020 1/20/2020
Salary: $32,000.00 $34,000.00
Paid Time Off:
Career Interest: Administration
General Office / Administrative Support
How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The Facilities Service Center provides support for campus Facilities & Operations. We are open 24 hours per day, 365 days each year. We never close!
Walk in service, online requests, phone calls and emails are available channels customers use to communicate with us. Maintenance software is used to route work to different areas across campus. The work order is picked up, completed and billed out to the customer. Our involvement includes creating and routing work orders, dispatching maintenance and making sure that the correct entities are billed. We work in a fast-paced, demanding environment that can be stressful during emergency situations (floods, power outages, etc.). Our department has frequent procedural changes to adapt to new situations. We use detailed data to ensure accuracy, so the ability to enjoy finding solutions to puzzling situations is a strong plus.
Our department is highly customer service based. Past experience in this area will be required.
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by:
- Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences.
- Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.
- Knowledge of maintenance, facilities, construction, grounds and utility terminology.
- Knowledge of building systems, i.e. mechanical, electrical, etc. and other trade specific knowledge.
While this is a 40 hour per week position, the basic shift could include days/afternoons/midnights including weekends and holidays. Shift may also include swing shifts and variable days off per week. Some shifts will be working alone and others will be working with a team. Candidate hired for this position will be expected to flex their schedule to cover additional shifts as determined by management and for mandatory attendance at routine meetings and training purposes. Initial training may take place on an alternate shift, as determined by management for several weeks before beginning actual assigned shift.
Facilities and Operations seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
To apply, visit https://careers.umich.edu/job_detail/182399/customer_service_rep_associate
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