Job Title: Student Services Professional II Job ID: 13688 Full/ Part Time: Full-Time Job Code: 3082 Department: College of Health and Human Services
To view full job description including minimum qualifications and apply directly online: http://jobs.csufresno.edu/
Salary: Salary Range: $4,179 - $5,942 per month (anticipated hiring salary: $4,179 per month)
Note: This is a full-time (40 hours per week), probationary, exempt position
Organizational Description: The College of Health and Human Services offers a broad range of fully accredited post-secondary and graduate educational programs to more than 4,700 students each year, attracting students from Merced County to the north to Kern County to the south, a 200-mile span.
The College is compromised of six departments and one school and offers quality instruction through nationally accredited programs. Our teaching facilities are continuously updated to reflect the technology in use at corporations, agencies, and institutions where our graduates are employed. The college supports student services that can provide quick and accessible academic advising. Our academic programs provide hands-on experience and skills, with the support of high tech training opportunities. In addition, faculty and students actively engage in interdisciplinary research in numerous institutes within the college.
The college of Health and human Services and its faculty and staff are dedicated to the preparation of competent health and human service professionals and to enhancing the quality of life and service delivery of the region and state.
Overview: The Advising and Career Development Center in the College of Health and Human Services (CHHS) is designed to provide exemplary advising and support to students in pursuit of academic degrees in CHHS majors and programs. Under general supervision of the Associate Dean of the College of Health and Human Services, this position is responsible for providing basic academic advisement and counseling services to support successful student transition to the university and retention through graduation.
Position Summary:
Maintain and update advisee records
Evaluate transcripts of incoming and continuing majors
Attend trainings to remain current on university policies/procedures and best practices in advising and student success
Provide supervision and training for peer mentor and interns
Represent College and University at recruitment events/fairs
Counsel and advise students on academic related issues, which affect their progression toward a degree objective
Provide quality student service as demonstrated in patience, tact, courtesy flexibility, and responsiveness to student needs
Review DPR reports and other information making decisions and applying sound judgment in complex situations
Make appropriate and effective referrals
Serve as an advocate for student and consult with faculty, staff, and others on issues associated with student academic performance
Calculate GPAs using basic math
Provide accurate information of degree requirements, academic policies, regulations, and university procedures
Prepare academic advising resource materials for faculty, staff, and students
Present advising information to groups ranging from 10 people to 200+
Maintain positive and effective working relationships with co-workers in a team oriented environment and other members of the university community
Knowledge, Skills, and Abilities:
Working knowledge of the practices, procedures and activities of a university college or advising center
General knowledge of the methods and problems of organizational and program management
General knowledge of research and interview techniques; and of the principles of individual and group behavior
Ability to:
Interpret and apply program rules and regulations
Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements
Obtain factual and interpretative information through interviews
Reason logically
Collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data
Advise students individually and in groups on routing matters where required
Recognize multicultural, multi-sexed, and multi-aged value systems and work accordingly
Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts
Rapidly acquire a general knowledge of the overall operation, functions, and programs of California State University, Fresno
Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas
Education and Experience:
Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field o Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis
Equivalent of two years of professional experience in one of the student services program areas or in a related field o A master's degree in a job-related field may be substituted for one year of professional experience
A history of regular attendance and positive performance reviews
Preferred Skills:
Master's degree in counseling or related field
Knowledge of articulation, transfer policies and procedures, and admission requirements is highly desirable
Knowledge of issues relating to advising and careers in nursing and/or health and human services professions
Ability to:
Provide clear, concise, accurate, and effective oral and written communication
Keep supervisor informed
Use sound judgment and problem-solving skills to recommend creative, effective, and practical solutions
Make appropriate and effective referrals
Serve as an advocate for students and consult with faculty, staff, and others on issues associated with student academic performance
Demonstrated ability to:
Work with students from Underrepresented Minority (URM) groups and diverse cultural backgrounds
Provide quality student service as demonstrated in patience, tact courtesy, flexibility, and responsiveness to student needs
Make decisions and apply sound judgment in complex situations
Work in a multiple-task, fast-paced team-oriented environment
Use office automation software, electronic calendars, and generating brochures/flyers
Generate written correspondence in a professional manner without grammatical errors
Collect, compile, analyze and evaluate data
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Job Title: Student Services Professional II