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Enterprise Change Management and Training Manager
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Position Number: 1162213
Location: Worcester, MA
Position Type: Computer and Information Technology

Enterprise Change Management and Training Manager

Worcester Polytechnic Institute

Department: INFORMATION TECHNOLOGY

Position Status: Administrative Exempt Positions

Basic Function:
We are seeking an Enterprise Change Management and Training Manager with Workday (or other ERP) implementation experience to manage and/or assist in managing multiple initiatives at WPI. The Enterprise Change Management and Training Manager plays a key role in ensuring the Enterprise Transformation Project (ETP) meets its objectives and is completed both on time and on budget by increasing employee adoption, knowledge, and usage.

This role focuses on the people side of the ETP, including changes to business processes, systems and technology, training design, development, delivery, and administration, along with job roles and organization structures. The primary responsibility is to create and implement change management and training strategies and plans to maximize employee adoption and usage. The role drives faster adoption, knowledge, higher utilization of and proficiency with the changes that impact faculty and staff. These improvements increase benefit realization, value creation, ROI and the achievement of ETP results and outcomes.

The Enterprise Change Management and Training Manager will lead the WPI community to serve as a coach for senior leaders and executives in helping them fulfill the role of change sponsor. The role also provides direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions. The role supports project teams in integrating change management activities into their project plans. The Enterprise Change Management and Training Manager designs, develops, and participates in the delivery of end user training. The role also ensures that training administration is in place (scheduling, tracking, and reporting).

WPI has a great deal to offer such as extraordinary students, world-renowned faculty members at the top of their fields, state-of-the-art research facilities, and a diverse community teeming with activity. At WPI, we have a competitive and comprehensive benefits program ranging from health insurance, long-term care, retirement, tuition assistance, flexible spending accounts, work-life balance and much more.

If you want a new challenge and want to make a difference, then WPI can help you get there!

Principal Duties and Responsibilities

Lead change management and training approaches for major initiatives
Create and execute change management, communication, and training strategies and plans
Coach and support executive project sponsors and senior leaders within the organization
Execute on multiple change initiatives simultaneously
Design, develop, deliver, and administer end user training associated with various change initiatives
Actively listen to project sponsors, senior leaders, project team members, and impacted end users
Work effectively at all levels within a large and matrixed organization while maintaining effective strong relationships
Articulate messages clearly to a variety of audiences
Influence others and move toward a common vision or goal
Maintain flexibility and adaptability while working in sometimes ambiguous situations
Maintain an organized approach building in planning strategy and tactics
Utilize effective problem solving and root cause identification skills

Position Requirements

Bachelors degree or equivalent experience and at least 6 years of relevant project management experience

Demonstrated structured Enterprise Change Management implementation and leadership experience required
Demonstrated success in developing and managing organizational change management programs, particularly in transformational efforts with major process and technology components
Demonstrated ability in training design, development, delivery, and administration associated with organizational change management programs
Ability to effectively manage multiple initiatives simultaneously
Experience supporting and advising executive level leadership
Ability to work with a large, diverse team across a matrixed organization
Excellent verbal and written communication skills
Experience implementing complete Workday or ERP solutions in an enterprise environment preferred
Project Management experience (PMP preferred)

Posting Date: 02/01/2018

Close Date:

Open Until Filled: Yes

Special Instructions to Applicants:

EEO Information:
WPI is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We are seeking individuals with diverse backgrounds and experiences who will contribute to a culture of creativity and collaboration, inclusion, problem solving and change making.

Criminal Background Check Statement:
A pre-employment criminal records check is required.

To apply, visit: https://careers.wpi.edu/postings/5469