Job Details

Clinical Program Admissions Specialist

Job ID: 245103
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us
Find your wings at KSU!

Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia's colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university's vibrant culture, diversity, career opportunities, and rich benefits make us an employer of choice. We are searching for talented people to join our mission. Come to KSU and find your passion!

Location
Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Job Summary
Responsible for triage of all incoming electronic, hard copy mail, walk-in interaction for the academic program office, and management of the Customer Relationship Management (CRM) for communication plans that lead to the conversion of admitted students to enrolled students in KSU academic program(s). Responsible for managing the undergraduate and graduate academic program email accounts. Coordinates correspondence with student about registration, updates, denial/acceptance to program. Provides advisement on program procedures, policies, goals and objectives, technical guidance, and problem resolution, while building and maintaining cross-departmental relationships.

Responsibilities
1. Manages undergraduate and graduate application process including communication plans for registrations, updates, and denial/acceptance

2. Serves as general email contact for the departmental programs and manages all assigned emails accounts ensuring timely response to all inquires

3. Provides accurate information to callers or emailers and/or direct inquiries to appropriate staff

4. Coordinates testing schedules and assists with program testing acting as proctor when needed

5. Extends acceptance letters to all assigned programs

6. Plays active role in the program retention and progression commitment

7. Meets with department leadership/academic program coordinators to reconcile admission progression status

8. Utilizes maintains and updates information in student information systems

9. Trains department staff on the CRM system's use and capabilities

10. Designs and maintains appropriate dashboards and reports incorporating maps, graphs, and tables that provide clear, accessible statistics to the team

11. Serves as coordinator of testing proctors. Responsible for interviewing, scheduling, and payroll submission

12. Manages the computer lab for ATI exams and schedules all lab testing to support the faculty

13. Manages TEAS@kennesaw.edu emails to provide customer service by confirming scores and answering calls, receives/searches for and confirms TEAS scores

14. Collaborates with ATI related to TEAS

15. Serves on the APR (Admission Progression and Retention) committees

16. Completes overrides for incoming students

17. Maintains and updates ATI cohorts

18. Handles course major approval requests, changes majors and programs

19. Assists with and participates in recruiting events, such as tabling

Required Qualifications
Educational Requirements
High school diploma or equivalent

Required Experience
Six (6) months of experience with Admissions CRM Administration or related experience

Preferred Qualifications
ADDITIONAL QUALIFICATIONS: (Preferred qualifications)

• Prior experience using application CRM's preferred
• Strong background in Microsoft 360
• CRM experience preferred is TargetX/Salesforce

Knowledge, Skills, & Abilities
ABILITIES
Able to maintain a professional demeanor and adhere to principles of customer service
Able to create and sustain effective working relationships with faculty and staff across a variety of academic disciplines
Able to support learning through performance of essential job functions
Able to handle multiple tasks or projects at one-time meeting assigned deadlines

KNOWLEDGE
Working knowledge of and abides by the regulations of the Family Education Rights and Privacy Act (FERPA)
Knowledge of academic program admission recruitment practices and understands operating best practices of the department and the University requirements for admissions to assigned programs

SKILLS
Excellent interpersonal, initiative, teamwork, problem-solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national, origin, race, religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007. Participant ID: 61415

Other Information
This is not a supervisory position.
This position has financial responsibilities.
No, this position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.

Background Check

• Standard Enhanced

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf


To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=245103&PostingSeq=1







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